JOE CARPENTER
Knebworth
Summary
Highly motivated professional with expertise in time management, cybersecurity fundamentals, and technical support. Proficient in hardware configuration, installations, and network troubleshooting. Adept at utilising basic Python and Linux skills to enhance operational efficiency. Committed to leveraging technical proficiency to drive organisational success and pursue continuous professional development in the IT sector.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Multi Property Field Technician
Marriott International
London
10.2022 - 03.2026
- Assisted in managing VMware ESXi servers, contributing to system reliability and performance.
- Delivered first and second line support aligned with business needs, ensuring timely resolution of technical issues.
- Executed imaging processes for laptops, desktops, and POS workstations, facilitating efficient deployment and setup.
- Provided support for Maark2 security compliance processes
IT Support/Network Engineer
PC Power International
London
02.2022 - 10.2022
- Delivered IT support to enhance operational efficiency.
- Administered M365 tenancy to secure user access and safeguard data.
- Executed PC builds and installations to optimise hardware performance.
- Conducted router and switch installations and troubleshooting to improve network reliability.
IT Support Technician
Aura IT Solutions
Loughton, Essex
05.2021 - 01.2022
- Provided IT support to customers, resolving issues to enhance user experience.
- Managed Microsoft 365 tenancy, Azure AD, ManageEngine, and Mimecast to ensure secure access.
- Configured and installed Cisco Meraki switches, firewalls, and access points.
- Built and set up Windows and macOS machines.
- Installed cabling and configured end-user hardware to facilitate seamless connectivity.
- Ensured effective management of Sophos anti-virus solutions to protect IT infrastructure.
Network Engineer Apprentice
London Borough of Waltham Forest
London
06.2019 - 05.2021
- Set up and installed routers and access points.
- Configured and installed Avaya switches.
- Configured policies, VPNs, and web filtering for Fortigate firewall.
- Provided troubleshooting for LAN and WLAN issues.
- Managed NetCrunch monitoring system to ensure effective network management.
- Created and maintained comprehensive network documentation to facilitate knowledge sharing.
- Triaged support tickets for networks team to prioritise issues.
Education
A-Level's - Economics, Business, ICT and Finance
The John Warner School
Hoddesdon, Hertfordshire 09.2016 - 08.2018
GCSE's -
The John Warner School
09.2011 - 08.2016
Skills
- Efficiency in time management
- Cybersecurity fundamentals
- Technical support proficiency
- Hardware configuration and installations
- Network troubleshooting
- Basic Python and Linux skills
Certification
- CompTIA Network+
- Google Cybersecurity Professional Certificate
- BCS Network Security
- BCS Network Systems and Architecture
Timeline
Multi Property Field Technician
Marriott International
10.2022 - 03.2026
IT Support/Network Engineer
PC Power International
02.2022 - 10.2022
IT Support Technician
Aura IT Solutions
05.2021 - 01.2022
Network Engineer Apprentice
London Borough of Waltham Forest
06.2019 - 05.2021
A-Level's - Economics, Business, ICT and Finance
The John Warner School
09.2016 - 08.2018
GCSE's -
The John Warner School
09.2011 - 08.2016