Joe Campbell

This is my first job working within the delivery industry, and it has been instrumental in expanding my knowledge of an area of business previously completely unknown to me.

While I had already cultivated my telephone etiquette and diary management skills from prior employment, I have had the sincere pleasure of helping restaurant partners navigate difficult situations that can arise when starting a new business.

I have also thrived in condensing phone calls while working on a tight schedule, whilst still managing my partners expectations and making them feel understood and valued within a vital part of their restaurant journey.

I settled into my job role at Deliveroo instantaneously; the fast-paced environment and positive attitude of my colleagues were exactly what I had been looking for in a place of employment.

Achieved high customer satisfaction results through comprehensive complaint management.

Ensured compliance with data protection standards through diligent management of sensitive information.

Resolved complex issues effectively, driving significant service improvements across departments.

Oversaw inbox handling, managing up to 100 daily emails and efficiently prioritising and addressing queries and complaints.

• Regularly attended senior artistry and teacher training in London, and delivered artistry training across a team of 16 other team members.
• Managed a diary on behalf of 16 other makeup artists.
• Planned and executed masterclass and PR events for a global brand, working with local businesses/ venues.
• Managed a social media account on behalf of my counter.
• Collaborated with Selfridges for in-store events.

• Managed a diary.
• Created and managed a successful social media business.
• Paid partnerships with global brands.
• Delivered training courses.
• Worked as a freelance artist on photoshoots for global e-commerce companies such as Pretty Little Thing, Boohoo, and MissGuided.
• Processed customer cash and card payments with accuracy.