Jody Leadon

Streamlined defect management processes in a busy transport company to meet service demands.
Scheduled daily tasks for engineer planners, facilitating smooth operations.
Updated customers on job status, ensuring high levels of satisfaction.
Provided reception support by welcoming guests and managing call transfers.

Oversaw guest reception, handling bookings in person and via telephone.
Conducted hourly safety inspections to guarantee guest satisfaction.
Carried out cleaning responsibilities to maintain a welcoming environment.

I took the job at Costa as the first job from having my child. My duties initially were serving Coffee, and food in a busy store. I progressed to manager level where this involved cash handling, payroll and arranging rotas. The store was always very busy where myself, and my team had maintained a high level of Service to the Customers, ensuring Cleanliness was perfect at all times.

My job at the Children’s Services was to manage a very busy Reception area. My duties were to take both internal and external calls, a lot of which were to be taken with a professional and caring manor. I welcomed both families, and often vulnerable children to the building, ensuring that they were comfortable and felt safe. I also arranged meetings and safeguarding visits daily, as well as booking meetings for the social workers.

Scheduled and coordinated engineers' work to ensure operational efficiency.
Handled phone communications with engineers and the public, addressing inquiries promptly.
Managed a busy reception area, transferring calls and providing assistance.
Processed daily post to maintain effective office operations.