Summary

Overview

Work history

Education

Timeline

Jody Chadwick

Telscombe Cliffs,East Sussex

Summary

- 5 Years customer service / administration experience

- Strong communication skills (written and oral)

- Excellent customer service skills

- Touch Typing

- Internet Savvy

- Fast learner with the ability to learn new systems

- Multi task and work well under pressure

- Team work and ability to work independently

- Positive can-do attitude

- Listening

- Data Migration

- Travel Research

- Office 365

Overview

7

7

years of professional experience

Work history

Travel Agent

TUI

Brighton, United Kingdom

08.2018 - Current

Booking hotels, flights, insurance and any extras
Advising customers on travel arrangements, e.g. visas, passports
Filling, photocopying and general administration duties
Keeping up to date with all travel changes and restrictions
Building strong relationships with clients
Over the phone, face to face and telephone enquiries
Keeping clients promptly informed of any changes and offering suitable alternatives / options when appropriate
Collecting and processing payments
Explaining benefits of purchasing travel insurance with clients and ensuring complete understanding.
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Making sure clients are aware of COVID tests and requirements for travel

TUI COVID 19 Home Worker support and migration

TUI

Brighton, East Sussex

05.2020 - 05.2021

Multi tasking and dealing with a high call volume of customers
Problem solving with limited support
Adhering to company policies and procedures ie GDPR
Calling clients to advise of any changes and travel updates in line with COVID-19
Handling complaints and refunds
Dealing with third parties to amend bookings or make changes
Migrating bookings and customers details onto a new and updated computer system within a designated time frame
Booking, amending and cancelling holidays

Sri Lanka Turtle Conservation and Dog Rescue

Pmgy

06.2018 - 07.2018

Tom Ford Specialist / Counter Manager

Tom Ford Debenhams

Brighton, Sussex

10.2017 - 06.2018

Ensuring I am to date and knowledgeable about all fragrances I sell
Ensure all paperwork was completed by the end of the month
Inputting figures onto spreadsheets
Ensuring each customer is aware of the loyalty scheme and store card
Ordering fragrances
Resolving customer issues
General Admin duties
Completed purchases with cash, credit and debit payment methods.
Facilitated monthly stock counts.
Displayed and restocked merchandise
Bagged, boxed or wrapped goods and product purchases.

Sales Associate / Fragrance

Debenhams

Brighton

06.2017 - 10.2017

Fragrance knowledge and customer service skills
Ensuring to meet store targets such as E receipts, Beauty cards and the Debenhams Account
Ensuring all cleaning is done, including stocking and pricing
Cashing up tills and serving customers
Maintaining knowledge of promotions and special offers
Building relationships with customers

Sales Assistant

The Perfume Shop

Brighton

08.2016 - 06.2017

Serving Customers
Cleaning
Ensuring stock was always available
Knowledge of current sales and promotions
Recommending fragrances to customers based on their needs and preferences.
Traffic stopping customers whenever quiet
Updating social media

Education

GCSE Maths - 5

Varndean College , Brighton.

07.2021

GCSE - English - C Religious Studies - A Geography- B Art- C

Peacehaven Community School, Greenwich Way Peacehaven BN10 8RB

07.2016

Timeline

TUI COVID 19 Home Worker support and migration - TUI

05.2020 - 05.2021

Travel Agent - TUI

08.2018 - Current

Sri Lanka Turtle Conservation and Dog Rescue - Pmgy

06.2018 - 07.2018

Tom Ford Specialist / Counter Manager - Tom Ford Debenhams

10.2017 - 06.2018

Sales Associate / Fragrance - Debenhams

06.2017 - 10.2017

Sales Assistant - The Perfume Shop

08.2016 - 06.2017

Varndean College - , GCSE Maths - 5

Peacehaven Community School - GCSE , English - C Religious Studies - A Geography- B Art- C