Jodie Lee Monaghan

My role in Hays consists of me working within a permanent recruitment desk specialising in Business Support roles, targeting EAs, PAs, and office management.
My main duties require me to proactively source candidates and aligned them with job requirements.
I conduct interviews while overseeing pre-screening compliance for applicants.
I follow up regularly with candidates to maintain communication.
I also maintain and build relationships with clients, providing them with up to date market insights from our various in house reports and salary guide. I attend networking events and collaborate closely with other consultants within the agency for meeting larger client demands.

This is a role where i use multiple screens and software applications, while ensuring all information is recorded accurately and in a timely manner.

During my time in the buying office, I executed order placements with multiple suppliers, ensuring timely purchase order processing.
I also coordinated with warehouse teams to guarantee accurate order fulfilment for clients.
I was then moved from buying office duties to a direct sales role after team restructuring.
During my time on the sales floor, I assisted customers by greeting them and offering support during transactions.
I developed in-depth understanding of products for effective customer service interactions.
To assist and give customers peace of mind on their potential purchase i also conducted product demonstrations to enhance customer experience and understanding.

My role within Slaters' required me to work in their Glasgow based Head Office, liaising closely with higher management. My main duties required mitigating conflicts by providing timely and effective solutions to disputes raised by customers or any of the other stores throughout the UK. I was the main point of contact for any issues regarding deliveries or customer enquiries. These were handled via email telephone and an online chat platform.

I also collaborated closely with the marketing and sales team to maximise product visibility and sales.

Being the main point of contact for all UK stores, I managed a high volume of inbound calls providing quick solutions. I was also required to work in the reception to cover staff lunches or absences which i handled with upmost professionalism ensuring calls were transferred to the correct place, or providing the called with information as to when the member of staff would be available .

I worked within this busy city centre retail establishment, working part time within the fashion and accessory department during the busiest time of the year, whilst studying my HND. My main duties required me to build rapport while assisting customers with any enquiries and upselling items while processing sales transactions. I was also responsible for ensuring stock was consistently replenished in a timely manner to maintain product availability. I worked well under pressure balancing multiple tasks simultaneously whilst maintaining high-quality customer service.

My main role involved inbound and outbound calls to customers assisting them with repayment and settlement offers. This role required me to work for a variety of clients such as banks and energy providers, to ensure suitable and affordable repayment options were offered and providing them with assistance for financial help and information. This role required me to be using multiple screens and software applications at once, whilst uploading information accurately onto the system. This was a target driven environment where KPIs were monitored and feedback given to me on a regular basis.