Jodie Ann Mousley
Colne,Lancashire
Summary
Dedicated professional with experience in customer-facing roles, delivering exceptional service and support. Manages customer interactions effectively, resolving issues promptly to enhance satisfaction and loyalty. Adapts to various environments, contributing to team success through strong interpersonal skills. Bringing strong organisational skills and proactive attitude, I excel in creating and maintaining clean and orderly environment. With keen eye for detail . I have good time Keeping & I work well both independently and as part of team.
Overview
24
24
years of professional experience
Work History
Office Cleaner
Uniroyal Global Limited
Barnoldswick, Lancashire
10.2023 - Current
- Maintained high standards of cleanliness in office environments, including vacuuming, dusting, and mopping.
- Emptied bins and managed correct waste disposal, keeping workplaces hygienic for staff.
- Upheld health and safety standards when handling and using chemicals.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Managed shopping and supply ordering of office cleaning supplies and products.
Matchday & Event Steward
G4S Security
Burnley, Lancashire
01.2022 - 04.2023
- Advised customers on hospitality facilities and their locations, improving event site flow.
- Managed ticket verification processes, ensuring a seamless admission of guests to events.
- Monitored and reported any suspicious activities to security personnel, contributing to a secure event environment.
- Assisted emergency services with venue access, enabling swift response to safety emergencies.
- Directed attendees to their seats, efficiently managed queues, and facilitated smooth entry and exit at various events.
Office Cleaning Contractor
SMC Premier Group Ltd
Manchester
07.2021 - 01.2022
- Cleaned all aspects of offices, such as chairs, desks, computer screens and tables.
- Maintained high standards of cleanliness in office environments, including vacuuming, dusting, and mopping.
- Emptied bins and managed correct waste disposal, keeping workplaces hygienic for staff.
- Demonstrated punctuality and reliability, adhering to scheduled cleaning times and consistently meeting high standards of work.
- Conducted deep cleaning of kitchen areas, including appliances and surfaces, to maintain health standards.
Customer Service Representative
Poundstretcher
Colne, Lancashire
08.2020 - 07.2021
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Reviewed and updated service protocols regularly, ensuring compliance with regulatory standards and industry guidelines.
Food Service Assistant
Ali's Cafe
Nelson, Lancashire
01.2015 - 08.2020
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Maintained cleanliness and organisation of the dining area, kitchen, and storage facilities to meet health and safety regulations.
Apprentice Hairdresser
Robert Brannan's
Colne, Lancashire
05.2002 - 01.2015
- Worked with straighteners, curlers and hair dryers to style hair.
- Tidied salon by sweeping away cut hair, washing dirty linens and emptying trash.
- Washed client hair using specialist shampoos and head massage techniques.
- Welcomed guests warmly and politely when entering the salon, providing drinks and magazines while waiting for appointments.
- Shampooed and conditioned clients' hair, preparing them for cutting and styling by senior stylists.
- Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
Education
NVQ Level 2 - Hairdressing
Nelson and Colne College
Nelson, England2007
GCSEs -
Primet High School
Colne, LAN2001
Skills
- Customer service
- Time management
- Problem solving
- Punctuality
Hobbies and interests
- Spending time with my Granddaughter
Timeline
Office Cleaner
Uniroyal Global Limited
10.2023 - Current
Matchday & Event Steward
G4S Security
01.2022 - 04.2023
Office Cleaning Contractor
SMC Premier Group Ltd
07.2021 - 01.2022
Customer Service Representative
Poundstretcher
08.2020 - 07.2021
Food Service Assistant
Ali's Cafe
01.2015 - 08.2020
Apprentice Hairdresser
Robert Brannan's
05.2002 - 01.2015
NVQ Level 2 - Hairdressing
Nelson and Colne College
GCSEs -
Primet High School