Jodie Turner

• Improved document clarity by meticulously proofreading various types of content.
• Checked work for correct spelling, grammar and punctuation to maintain professional, correct copy.
• Worked closely on editorial team to improve overall text readability.
• Verified facts cited in documents; contributed to maintaining company's reputation as a trusted source of information.
• Collaborated with writers to clarify ambiguous sentence structures, enhancing communication effectiveness.
• Liaised with design team regarding layout adjustments after proofing process, improving overall aesthetic appeal of publications.
• Delivered error-free reports with rigorous attention to detail during the proofreading process.
• Top-to-bottom scrutiny of pre-publication materials, ensured company's high standards were met consistently.
• Cross-checked cited reference sources to ensure details were correct and up to date.
• Communicated with team members to coordinate workflow and prioritise tasks.
• Prepared documents for filing, alphabetising or sorting by classification.

• Provided reliable transportation to clients, facilitating their social inclusion.
• Assisted with daily living tasks, promoting autonomy in clients.
• Promoted healthy lifestyles through diet advice and physical activity encouragement.
• Facilitated effective communication between clients and their families or carers where necessary.
• Encouraged community participation with regular outings and social events.
• Promoted self-help skills through structured activities.
• Handled sensitive issues confidentially, respecting the dignity of each individual involved.
• Maintained accurate records of client progress, aiding in the tailoring of care plans.
• Created an atmosphere of acceptance and inclusivity through empathetic communication techniques.
• Contributed to a positive living environment by maintaining cleanliness and organisation.
• Developed trustful relationships with clients to foster emotional wellbeing.

Coldspring Mill Coffee shop - Owner

(August 2013 – November 2019)

Responsibilities:

• Managing of a small team of staff (6)
• Budget management
• Stock control and ordering
• Managing of the company accounts
• Daily running of the business
• Cooking of food to a high standard
• Planning of events, parties etc.
• Providing buffets and cakes for local charity events
• Resolved conflicts professionally amongst staff members or customers, maintaining a harmonious work environment.
• Boosted customer satisfaction with consistent quality control measures.
• Negotiated contracts with suppliers, reducing overall costs.
• Provided exceptional customer service, resulting in repeat business.
• Delivered high standards of service by training all staff members thoroughly.
• Successfully grew the business’s turnover by a minimum of 100% year on year.

• Organised workspace, improving efficiency and productivity.
• Created intricate details with hand tools to enhance product quality.
• Performed regular maintenance on all workshop equipment ensuring longevity and reliable performance.
• Cleaned and polished finished pieces, enhancing overall appearance and value.
• Collaborated with clients to create bespoke pieces, enhancing customer service reputation.
• Designed custom jewellery pieces for client satisfaction.
• Negotiated deals with suppliers leading to cost savings on material purchases.
• Adhered to budget constraints for cost-effective production process.
• Maintained safe working conditions through adherence to health and safety regulations.

• I was based at a large Sainsbury’s store in the centre of Stoke.
• Assisted in the recruitment process for hiring quality staff members.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Ensured smooth operations with regular maintenance checks.
• Oversaw inventory management to avoid any shortage or excess stock issues.
• Provided constructive feedback to staff for improved performance levels.
• Monitored employee attendance records for maintaining discipline within the team.
• Promoted a safe work environment by enforcing strict adherence to safety regulations.
• Fostered a positive work culture to boost employee morale.

• In this role I worked at many different homes and hospitals for all ages and needs, whether it was mental health, physical disability or elderly care.
• Ensured medication administration for optimal health outcome.
• Encouraged physical activity amongst sedentary patients; contributed to better overall health condition over time.
• Provided emotional support to patients, improved mental well-being.
• Coordinated with healthcare professionals, ensured comprehensive patient care.
• Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
• Assisted in meal preparation to ensure proper nutrition.
• Supported patients with mobility issues, promoted independence.
• Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
• Delivered compassionate end-of-life care to terminally ill patients; eased their transition.

• I was responsible for stocking shelves and keeping the shop floor clean, serving customers and assisting with any queries.
• Coordinated with team members for smooth store operation.
• Monitored shop floor consistently to deter thefts and losses.
• Improved product availability by effectively restocking shelves.
• Managed inventory effectively to prevent stock shortages.
• Maintained store cleanliness for an appealing shopping environment.
• Arranged displays attractively, driving impulse purchases.
• Received deliveries timely, ensuring rapid shelf restocking.
• Handled complaints efficiently, ensuring customer satisfaction.
• Troubleshot register issues promptly, minimising disruption of service.

• I started as temporary holiday staff stacking shelves and assisting customers and then a part time role became available as a cashier.
• Assisted customers, resulting in a positive shopping experience.
• Carried out price checks accurately for correct billing at the till point.
• Processed transactions swiftly to reduce customer waiting time.
• Monitored shop floor consistently to deter thefts and losses.
• Completed opening and closing duties in line with established schedule.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Received and processed product returns.
• Assisted customers with signing up for store loyalty programmes and provided details about key benefits.