Jodie Tarling

· Handling customer sales and enquiries from start to finish, of meetings, events, Christmas, and weddings.

· Building longstanding organic relationships with new and recurring clients on a day-to-day basis.

· Negotiate and maximize sales.

· Driven to achieve monthly sales targets.

· Maintain a good knowledge of all our products and services, actively upselling to our clients.

· Conduct client show rounds.

· Obtain customer feedback through follow up calls.

• Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports.
• Communicating with marketing team to create effective advertisements for each event, and when necessary, crafting marketing materials such as print and Internet advertisements for individual events.
• Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities.
• planning multiple events at once.

• Ensuring that the Gilbey’s brand is always executed at the highest standard.
• Building a relationship with every customer including our regulars to help provide a high quality and personal service.
• Communicating with all staff between front of house employees, kitchen staff and managers before, during and after service.
• Managing and coordinating 20 employees, involving training and scheduling of shifts.
• Ensuring all health and safety requirements are met.
• Problem solving any issues or customer complaints within service.
• Coordinating all employees.
• Communicating with customers and booking in their reservations for both the restaurant and hotel.

• Ensure excellent customer service by coaching staff on how to exceed guest expectations.
• Handle guest enquiries and complaints in a timely and professional manner.
• Support management in recruitment and training of the reservations team.
• Offer suggestions on ways to improve reservations operations.
• Taking and organising large corporate and tour bookings.
• Dealing with VIP guests ensuring they have the best experience and informing relevant teams within the hotel.
• Supporting the reservations team and being their guide.
• Creating the Rota within a good time scale for the team.
• Attending weekly operational meetings, across the three hotels to ensure all hotels and departments are aware of any upcoming events, special occasions, and even VIP’s.

• Taking online bedroom reservations for individual and VIP guests.
• Ensuring guests receive great customer service from the very beginning
• To answer incoming calls with a smile
• Successfully convert new enquires into bookings
• Maximizing revenue through upselling
• Processing payments and sending confirmation details to customers
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Providing support to customers who may need to amend or cancel their reservations
• Provide a friendly, smooth, prompt service to all guests and reservations.