Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
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JODIE SWAIN

Alfreton,Derbyshire

Summary

Customer-oriented, strategic-thinking and meticulous sales professional with over 9 years of experience in building relationships, cultivating partnerships and retaining top accounts. Multitasking and self-motivated leader with expertise on expanding network connections and introducing products. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to take on a challenging new role.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work history

Repairs Planner

Ashfield District Council
Sutton In Ashfield
01.2025 - Current
  • Established clear communication channels for better project management.
  • Collaborated with cross-functional teams, enhancing workflow efficiency.
  • Developed contingency plans, ensuring smooth workflow during unforeseen circumstances.
  • Coordinated task distribution, increasing overall productivity.
  • Prioritising daily tasks
  • Delivering clear communication between operatives, planners,tenants and management.

KITCHEN SALES DESIGNER

HOWDENS JOINERY
ALFRETON
02.2023 - 01.2025
  • Demonstrating expertise across various CAD software and processing sales through CRM systems
  • Conducted on-site assessments to review, measure and design residential spaces.
  • Creating and maintaining database containing information on business proposals and contacts.
  • Working towards depot sales targets and also personal targets
  • Devised design solutions to meet client brief requests.
  • Implementing client feedback to refine and enhance design concepts
  • Meeting client deadlines through excellent workload planning and prioritisation.
  • Resolved design and building issues collaboratively with customers and tradespeople

BUSINESS DEVELOPER

HOWDENS JOINERY
CHESTERFIELD
03.2020 - 02.2023
  • Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
  • Maintaining regular contact with new and existing customers to build rapport, generate sales leads and establish strong relationships.
  • Created and maintained database containing information on business proposals and contacts.
  • Negotiated, drafted and executed contracts with clients.
  • Engaged with current customers to enhance product and service sales

SALES TEAM LEADER

PENDRAGON PLC
09.2019 - 03.2020
  • Managed a team of 13 staff driving performance
  • Always remaining approachable for my team, following confidentiality at all times
  • Holding disciplinary meetings and following all procedures alongside HR
  • 1-2-1 Coaching/Training for each individual team member to help achieve their KPI's
  • Investigating and fact-finding procedures
  • Managing customer complaints and resolving issues
  • Recruited and mentored high-performing sales team.
  • Monitored sales performance, reporting on conversion and churn rates to identify areas of improvement.
  • Motivated team members to exceed established KPI's by creating incentives and coordinating team building activities to enhance morale and drive attainment.
  • Acknowledge and incentivised team excellence, leading to increased sales.


CAR SALES EXECUTIVE

PENDRAGON PLC (EVANS HALSHAW)
MANSFIELD
04.2015 - 09.2019
  • Built rapport with new and existing customers to boost client retention.
  • Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
  • Met sales targets consistently to drive revenue.
  • Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
  • Employed winning negotiation skills and proven selling tactics to promote vehicle sales, achieve the best selling price and close deals

Education

NVQ Level 2 - Management

INSTITUTE FOR APPRENTICESHIPS AND TECHNICAL EDUCATION
United Kingdom
01.2017 - 09.2017

GCSEs -

ASHFIELD COMPREHENSIVE SCHOOL
KIRKBY-IN-ASHFIELD
09.2011

Skills

  • Customer Experience
  • Complaint handling and resolution
  • Construct investigations
  • Lead generation
  • Relationship Management
  • Business development
  • Account management
  • Organisational Change
  • Confident in Upselling
  • Attentive to Detail
  • Sales techniques
  • Fact Finding
  • Leadership
  • Performance Management
  • Teamwork skills

Affiliations

  • WALKING MY TWO DOGS
  • SPENDING TIME WITH MY SON, FAMILY AND FRIENDS

Accomplishments

    UNSUNG HERO AWARDS- PENDRAGON PLC- 2017

    CHARITY SKYDIVE FOR THE CHILDRENS HOSPITAL - 2021

Timeline

Repairs Planner

Ashfield District Council
01.2025 - Current

KITCHEN SALES DESIGNER

HOWDENS JOINERY
02.2023 - 01.2025

BUSINESS DEVELOPER

HOWDENS JOINERY
03.2020 - 02.2023

SALES TEAM LEADER

PENDRAGON PLC
09.2019 - 03.2020

NVQ Level 2 - Management

INSTITUTE FOR APPRENTICESHIPS AND TECHNICAL EDUCATION
01.2017 - 09.2017

CAR SALES EXECUTIVE

PENDRAGON PLC (EVANS HALSHAW)
04.2015 - 09.2019

GCSEs -

ASHFIELD COMPREHENSIVE SCHOOL

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JODIE SWAIN