Jodie Strong
Orpington,Bromley
Summary
Resourceful Installation coordinator with a proven track record for streamlining processes and enhancing team productivity. Overseen multiple projects with a value of between £500 - £250,00, leading to significant cost savings and improved client satisfaction. Offering strong foundation in project coordination and team leadership with keen eye for detail and problem-solving abilities. Knowledgeable about managing timelines, resources, and delivering quality outcomes. Ready to use and develop organisational, communication, and technical skill within a new role.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Installation Co-ordinator
ECS Systems Ltd
Sidcup, Bexley
07.2015 - Current
- Oversaw daily operations for installations valued between £500 and £250,000.
- Managed financial tracker to monitor monthly invoicing progress.
- Streamlined installation processes, improving operational efficiency.
- Delivered high-quality installation services to satisfy client requirements.
- Engaged with a range of clients such as schools, colleges, Grosvenor Estate, Knightsbridge Estate, and luxury residential clients.
- Used various spreadsheets and files to keep organised with the progress multiple installations ongoing at once
- Meeting strict deadlines and client requests for high priority customers
- Reviewed profit and loss statements to identify areas for future improvement.
- Collaborated with subcontractors for installations not conducted in-house, including AOV and fire curtains.
- Produced detailed job packs to provide engineers with clear instructions for tasks.
- Developed RAMS to meet health and safety regulations.
- Generated purchase orders for third-party suppliers, including ADI and TLC.
- Ordered equipment and communicated with suppliers regarding delays and obsolete parts.
- Produced quotations for minor works to assist with surveyor workload.
- Attended sales meetings to forecast upcoming workload for the month.
- Built strong relationships with engineers and participated in their meetings to address queries.
- Raised NSI certificates for completed works and coordinated external/internal audits biannually.
- Used Alarm Master to schedule jobs in the diary.
- Ordered CSL monitoring units and applied for URNs with the police
- Extensive knowledge of intruder alarms, CCTV, access control, and fundamental understanding of fire alarms.
- Acquired extensive knowledge of business development by starting ECS alongside the two owners.
- Served in various roles, including operations manager, sales administrator, and key account co-ordinator.
- Contributed to operational strategies that supported growth and efficiency within ECS.
- Generate invoices for completed tasks and forward final documentation to clients.
Administrator
SPE Ltd
Orpington, Bromley
08.2012 - 07.2015
- Coordinated various administrative tasks to optimise team workflows.
- Processed job sheets efficiently to enhance operational speed.
- Handled customer enquiries, including breakdown calls and service bookings.
- Supported engineers by allocating jobs based on priorities.
- Updated engineers daily via phone to ensure timely job execution.
- Typed and dispatched quotations, service contracts, and invoices efficiently.
- Greeted clients to establish a welcoming atmosphere.
- Answered phone calls and directed them to appropriate departments.
- Managed incoming and outgoing emails to ensure prompt communication.
- Created comprehensive job packs to facilitate project execution.
- Served as PA to sales team, enhancing communication and organisation.
- Closed jobs from work in progress to ensure timely completion.
- Assisted with NSI processes to maintain compliance standards.
- Ordered equipment efficiently to support operational needs.
- Used systems such as Winsims and Winspecs
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Entered purchase orders onto Sage for accurate financial tracking.
Cashier
Morrisons
Orpington, Bromley
11.2010 - 08.2012
- Processed payments swiftly for improved customer experience.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Used Point of Sale system efficiently, speeding up transactions.
- Coordinated with team members for smooth shift transitions.
- Maintained clean and organised workspace to ensure efficient service.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Assisted customers with enquiries to enhance their shopping experience.
- Greeted each customer warmly, creating a friendly shopping environment.
- Resolved customer complaints professionally leading to higher retention rates.
Customer service apprentice
Compus Communications Ltd
Sidcup, Bexley
06.2011 - 01.2012
- Completed apprenticeship in administration and business, acquiring foundational skills.
- Achieved level 2 qualification in customer service, demonstrating competency.
- Served as front of house receptionist, managing visitor interactions and inquiries.
- Utilised Sage Line 50 for financial management and record keeping.
- Processed sales transactions efficiently, ensuring accuracy and compliance.
- Executed bank reconciliations to ensure accurate financial reporting.
- Processed invoices and managed petty cash transactions efficiently.
- Facilitated bank transfers to maintain optimal cash flow management.
- Facilitated client interactions through effective meeting and greeting practices.
- Diverted incoming phone calls to appropriate departments for efficient resolution.
- Sent professional emails to maintain clear communication with clients.
- Coordinated meetings to ensure timely discussions and decision-making.
Education
A-Levels -
Darrick Wood Secondary School
Orpington, Bromley 09.2004 - 06.2011
Skills
- Composed under pressure
- Problem solving
- Communication skills
- Organised
- Dependable
- Diligent
- Social engagement
- Continuous improvement
Timeline
Installation Co-ordinator
ECS Systems Ltd
07.2015 - Current
Administrator
SPE Ltd
08.2012 - 07.2015
Customer service apprentice
Compus Communications Ltd
06.2011 - 01.2012
Cashier
Morrisons
11.2010 - 08.2012
A-Levels -
Darrick Wood Secondary School
09.2004 - 06.2011