I have worked in the hospitality industry for 5 years and I have progressed from a waitress through to an assistant manager over this time. This is a role that I am passionate about and I'm ready to develop my skills in leadership even further while ensuring smooth operations and customer satisfaction.
I see this as an exciting opportunity and look forward to potentially returning to The BlueBell where my love for hospitality started.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Assistant manager
Twenty Twenty
2024.08 - Current
Payroll
Building rotas for a 20 person bar and floor team which is spread across 3 floors
Working to a labour cost goal between £11,000-£11,500 depending on forecasted sales; this varies with bank holidays
Working with varying schedules as many members of staff are students and ensuring that if their needs can be met they are
Approving/rejecting holiday requests
Liaising with the sales manager about upcoming events that will require extra staffing
Consistently working to save labour wherever possible by sending staff home when they're not needed; extending shifts to help with private hires rather than having an additional member of staff in
Ensuring all clock ins and clock out times are correct and having everything approved ready for the owners to process payslips
Assistant Manager
Pitcher and Piano Newcastle
2020.09 - 2024.08
Premises Responsibilities
Opening and closing the venue
Served as point of contact for ADT, addressing issues to ensure venue security
Day-to-day Running Duties
Creating shift briefs
Liaising with the bookings and events manager and also using Access Collins to manage bookings myself
Communicate the day's events with the team and management
Delegating jobs and responsibilities for the day
Overseeing bar and floor teams
Handovers to duty managers
Consumables orders
Money Handling
Safe and till counts, including money pick-ups
Handling petty cash
Completing a weekly statement of business, matching up pay-outs and petty cash receipts
Taking and redeeming deposits for functions
Stock handling
Completing weekly full stock takes/line checks
Analysing stock reports and investigating any discrepancies
Implementing strategies to reduce stock wastage and team errors
Dealing with external stock auditors (Venners)
Training others on stock taking procedures
Submitting stock and gas orders, and managing deliveries
Keeping stock areas organised and functional
Line cleaning and recording wastage
Team Growth and training
Managing bar supervisors and staff supporting them with their responsibilities and progression, creating development plans where needed and having 1-2-1 meetings.
Reviewing job applications and conducting interviews
Work with other managers in creating an extensive training plan to support new starters
Waitress/Bartender
Bluebell Inn
2020.07 - 2021.09
Performed general waitressing and bartending duties.
Education
Certificate of Higher Education - Biomedical Sciences
Newcastle University
2021.09 - 2022.07
A-Levels - Biology, Chemistry, Psychology
Wath Academy
2019.09 - 2021.07
GCSE - undefined
Dearne Academy
2014.09 - 2019.07
Skills
Time Managment
Organisation
Staff Scheduling
Stock Managment
Communication
Customer Service
References
References available upon request.
Timeline
Assistant manager
Twenty Twenty
2024.08 - Current
Certificate of Higher Education - Biomedical Sciences