Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Jodie Smith

Bolton Upon Dearne

Summary

I have worked in the hospitality industry for 5 years and I have progressed from a waitress through to an assistant manager over this time. This is a role that I am passionate about and I'm ready to develop my skills in leadership even further while ensuring smooth operations and customer satisfaction.

I see this as an exciting opportunity and look forward to potentially returning to The BlueBell where my love for hospitality started.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work history

Assistant manager

Twenty Twenty
2024.08 - Current

Payroll

  • Building rotas for a 20 person bar and floor team which is spread across 3 floors
  • Working to a labour cost goal between £11,000-£11,500 depending on forecasted sales; this varies with bank holidays
  • Working with varying schedules as many members of staff are students and ensuring that if their needs can be met they are
  • Approving/rejecting holiday requests
  • Liaising with the sales manager about upcoming events that will require extra staffing
  • Consistently working to save labour wherever possible by sending staff home when they're not needed; extending shifts to help with private hires rather than having an additional member of staff in
  • Ensuring all clock ins and clock out times are correct and having everything approved ready for the owners to process payslips

Assistant Manager

Pitcher and Piano Newcastle
2020.09 - 2024.08

Premises Responsibilities

  • Opening and closing the venue
  • Served as point of contact for ADT, addressing issues to ensure venue security

Day-to-day Running Duties

  • Creating shift briefs
  • Liaising with the bookings and events manager and also using Access Collins to manage bookings myself
  • Communicate the day's events with the team and management
  • Delegating jobs and responsibilities for the day
  • Overseeing bar and floor teams
  • Handovers to duty managers
  • Consumables orders

Money Handling

  • Safe and till counts, including money pick-ups
  • Handling petty cash
  • Completing a weekly statement of business, matching up pay-outs and petty cash receipts
  • Taking and redeeming deposits for functions

Stock handling

  • Completing weekly full stock takes/line checks
  • Analysing stock reports and investigating any discrepancies
  • Implementing strategies to reduce stock wastage and team errors
  • Dealing with external stock auditors (Venners)
  • Training others on stock taking procedures
  • Submitting stock and gas orders, and managing deliveries
  • Keeping stock areas organised and functional
  • Line cleaning and recording wastage

Team Growth and training

  • Managing bar supervisors and staff supporting them with their responsibilities and progression, creating development plans where needed and having 1-2-1 meetings.
  • Reviewing job applications and conducting interviews
  • Work with other managers in creating an extensive training plan to support new starters

Waitress/Bartender

Bluebell Inn
2020.07 - 2021.09
  • Performed general waitressing and bartending duties.

Education

Certificate of Higher Education - Biomedical Sciences

Newcastle University
2021.09 - 2022.07

A-Levels - Biology, Chemistry, Psychology

Wath Academy
2019.09 - 2021.07

GCSE - undefined

Dearne Academy
2014.09 - 2019.07

Skills

  • Time Managment
  • Organisation
  • Staff Scheduling
  • Stock Managment
  • Communication
  • Customer Service

References

References available upon request.

Timeline

Assistant manager

Twenty Twenty
2024.08 - Current

Certificate of Higher Education - Biomedical Sciences

Newcastle University
2021.09 - 2022.07

Assistant Manager

Pitcher and Piano Newcastle
2020.09 - 2024.08

Waitress/Bartender

Bluebell Inn
2020.07 - 2021.09

A-Levels - Biology, Chemistry, Psychology

Wath Academy
2019.09 - 2021.07

GCSE - undefined

Dearne Academy
2014.09 - 2019.07
Jodie Smith