Jodie Smith
Fakenham,Norfolk
Summary
Passionate Head Waitress with extensive hospitality and service experience. Friendly and enthusiastic to provide welcoming, attentive customer environments. Positive with a can-do attitude for adaptable team support. Confident individual with excellent interpersonal and organisation skills seeks Head Waitress position. Energetic and proactive for positive, professional customer care. Leads by example to motivate high-performing service teams. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
5
5
years of professional experience
Work history
Front of house team member
The Globe
Wells-next-the-Sea, Norfolk
04.2025 - Current
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Managed over 200 covers in hot evenings by seaside
- Coordinated seating arrangements for efficient restaurant management.
- Enhanced guest experience with friendly and helpful attitude.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Managed cash transactions accurately, ensuring accurate financial records.
- Greeted guests warmly upon arrival, creating welcoming atmosphere.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Balanced needs of multiple tables whilst maintaining top-quality customer service.
- Maintained high standards of customer service during peak times.
- Ensured smooth operation of front desk by managing reservations and walk-ins.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals professionally and courteously, creating positive impression on guests.
- Checked identification of customers to ensure legal drinking age compliance.
- Developed rapport with regular patrons fostering loyal customer base.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Managed stock levels efficiently, preventing shortage during peak hours.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Recommended drinks to customers, increasing overall sales.
- Collaborated with team members to provide seamless service during busy periods.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Supported serving staff with fast, accurate beverage preparation.
Waitress supervisor
Crown Hotel
Fakenham, Norfolk
02.2023 - 04.2025
- Trained and supervised wait staff to maintain first-class customer service standards.
- Accurately took orders, making menu recommendations as appropriate.
- Strategically delegated tables amongst team, monitoring service quality and guest satisfaction levels.
- Polished glasses and cutlery to pristine standards.
- Managed cash and reconciled tickets until at end of the shift.
- Trained team in reservation and point-of-sale systems, leveraging mastery of open tables.
- Processed payments and reduced customer wait times.
- Trained, coached and mentored, new staff to harness menu knowledge and effectively upsell.
- Stayed up to date on menu changes to accurately answer customer queries.
- Took accurate guest orders and relayed information to the kitchen about preferences, requests, or allergens.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Controlled best before dates to properly utilise stock.
- Regularly reviewed inventory levels, ordering stock as needed whilst avoiding waste through over-ordering.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Waitress
Crown Hotel
Fakenham, Norfolk
07.2020 - 04.2025
- Increased order value by upselling sides, drinks and desserts.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Delivered checks, collected cash or credit card payments and provided receipts to customers.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Checked customer IDs to confirm age before selling age-restricted products.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Polished glasses and cutlery to pristine standards.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Education
License - Personal Licence
College of West Anglia
Kings Lynn09.2024
Apprenticeship - Hospitality Level 2 Team Member
College of West Angela
Kings Lynn10.2023
GCSEs - ENGLISH LANG/LIT
Fakenham Academy Norfolk
Fakenham 09/2015 - 03/2020
GCSEs - MATHS
Fakenham Academy Norfolk
Fakenham 09/2015 - 03/2020
GCSEs - COMBINED SCIENCE
Fakenham Academy Norfolk
Fakenham 09/2015 - 03/2020
GCSEs - HISTORY
Fakenham Academy Norfolk
Fakenham 09/2015 - 03/2020
GCSEs - HEALTH & SOCIAL
Fakenham Academy Norfolk
Fakenham 09/2015 - 03/2020
Skills
- Age verification
- Multidisciplinary teamwork
- Food safety understanding
- Health and Safety Awareness
- Bar cleaning and maintenance
- Enthusiastic communicator
- Highly responsible and reliable
- Calm under pressure
Affiliations
- I go to the gym regularly.
- Socialising with friends
References
References available upon request.
Timeline
Front of house team member
The Globe
04.2025 - Current
Waitress supervisor
Crown Hotel
02.2023 - 04.2025
Waitress
Crown Hotel
07.2020 - 04.2025
License - Personal Licence
College of West Anglia
Apprenticeship - Hospitality Level 2 Team Member
College of West Angela
GCSEs - ENGLISH LANG/LIT
Fakenham Academy Norfolk
09/2015 - 03/2020
GCSEs - MATHS
Fakenham Academy Norfolk
09/2015 - 03/2020
GCSEs - COMBINED SCIENCE
Fakenham Academy Norfolk
09/2015 - 03/2020
GCSEs - HISTORY
Fakenham Academy Norfolk
09/2015 - 03/2020
GCSEs - HEALTH & SOCIAL
Fakenham Academy Norfolk
09/2015 - 03/2020
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