Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Jodie Mitchell

Launceston,Cornwall

Summary

Confident leader with background upholding high standards in busy industrial settings. Methodical thinker with proven organisational skills. Excels at logistical planning, supply management, and cost control.

Overview

13
13
years of professional experience

Work history

Dispatch/Logistics Supervisor

CHF Global Home Group
Launceston, Cornwall
09.2022 - Current
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery
  • Estimated costs, generated reports, and maintained detailed records
  • Being the link between orders and customers to ensure effective dispatch of all orders in as short a time as possible
  • Overseeing the day-to-day activities of the dispatch team, ensuring efficient and effective dispatching of vehicles or resources
  • Managing dispatch staff, including scheduling, training, and performance evaluations
  • Collaborating with other departments, such as goods in, sales, customer service, and maintenance, to ensure smooth operations and customer satisfaction
  • Keeping track of vehicle locations, statuses, and deliveries to ensure timely and accurate service
  • Addressing issues that arise during dispatch operations, such as delays, breakdowns, or customer complaints and dealing with accordingly
  • Analyzing dispatch data to improve efficiency, optimize routes, and reduce costs as well as updating KPI's
  • Handling customer enquiries, concerns, and feedback related to dispatch services
  • Maintaining accurate records of dispatch activities, including logs, reports, and communication records
  • Working on NetSuite to allocate stock and fulfill orders
  • Adjusting allocated stock as needed to ensure fulfillment in short timing
  • Monitoring stock on the water and in production and adjusting landing times as expected
  • Reviewing stock transfers to make sure stock is recorded correctly in its location within the warehouse
  • Working with customers to ensure the most efficient way of sending out stock and maximizing profit
  • Invoicing customers and monitoring monthly credit accounts

Administration Assistant and Production Planner

Muck Truck UK Ltd
Launceston, Cornwall
04.2021 - 09.2022
  • Stock control and reports as well as taking weekly stock takes
  • Dealing with paperwork and customs declaration form for shipping pallets containers worldwide
  • Creating purchase orders
  • Strategic buyer to secure best prices
  • Planning ahead for upcoming orders and stock levels required to fulfill these
  • Organizing orders and checking quality of everything before dispatching
  • Answering telephones and customer inquiries via emails and social media
  • Organizing and adding stock to selling platforms
  • Sales order and invoice Processing using QuickBooks
  • Communicating on a daily basis with suppliers and distributors worldwide
  • Overcoming language barriers with customers and suppliers
  • Dealing with customer complaints and rectifying these
  • Sending invoices to suppliers
  • Weekly banking and accounts
  • Rectifying Quick Books each week to real-time figures
  • Cross cover of the office when needed
  • Filing and sorting paperwork.

Front of House supervisor

No 8 Café and Deli
Launceston, Cornwall
09.2014 - 04.2021
  • General waitressing duties and organizing staff
  • Daily organization of the day
  • Maintaining high standards of cleanliness
  • Serving and preparing food
  • Table service
  • Weekly till programming and maintenance
  • Invoice processing
  • Filling
  • Banking and accounts.

Receptionist

Hush Hair and Beauty
Launceston, Cornwall
03.2014 - 09.2014
  • Opening and closing of Salon
  • Weekly banking and accounts
  • Database work
  • Assisting customers
  • Daily stock takes and ordering
  • Diary management
  • Taking payments and daily cashing up.

Waitress/Bartender then progressing to Manager

The Racehorse Inn
01.2011 - 03.2014
  • General customer service
  • Till work
  • Diary management
  • Cleaning to high standards
  • Assisting kitchen staff
  • Daily restaurant/pub management operations
  • Team leadership
  • Budget administration
  • Banking and accounts.

Education

8 GCSE's including Math's and English, grade A-C's

Launceston College
Launceston, Cornwall

Skills

  • Verbal and written communication
  • Smart and presentable
  • Team management and supervision
  • Time management and prioritization
  • Customer Focused
  • Logistics planning
  • Proficiency in specific software and IT skills including Microsoft Office, NetSuite and QuickBooks
  • Import and export operations
  • Supply chain management
  • Warehouse capacity planning
  • Profit and loss management

Affiliations

  • Dog walking
  • Spending time with my son
  • Socializing with friends and family
  • Shopping

References

References available upon request.

Timeline

Dispatch/Logistics Supervisor

CHF Global Home Group
09.2022 - Current

Administration Assistant and Production Planner

Muck Truck UK Ltd
04.2021 - 09.2022

Front of House supervisor

No 8 Café and Deli
09.2014 - 04.2021

Receptionist

Hush Hair and Beauty
03.2014 - 09.2014

Waitress/Bartender then progressing to Manager

The Racehorse Inn
01.2011 - 03.2014

8 GCSE's including Math's and English, grade A-C's

Launceston College

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