Jodie Mcconnell

• Provided emotional support for improved family dynamics.
• Collaborated with multidisciplinary teams for effective care planning.
• Streamlined referral process to speed up access to necessary services.
• Maintained detailed case notes, aiding in decision making processes.
• Advocated on behalf of clients, resolving issues promptly.
• Dealt with crisis situations calmly, ensuring safety of all involved parties.
• Delivered training workshops to parents; enhanced understanding of child development stages.
• Conducted home visits, ensuring a safe environment for children.
• Mentored parents in managing challenging behaviours; fostered positive changes.
• Liaised closely within social care to safeguard at-risk children.
• Maintained accurate chronological records of work with families using software. Provided written and electronic reports of conducted work adhering to policies and procedures.
• Managed complex caseload of vulnerable families through strategic prioritisation.
• Evaluated needs through common assessment framework, prescribed screening tools and models of engagement.
• Monitored client progress and adapted support programmes to meet changing needs.
• Established trust with clients to enhance communication.

A family group conference is an early intervention service and is used whenever a situation is sufficiently serious that a plan and decision needs to be made about a vulnerable child/child.

• Established trust with clients to enhance communication.
• Collaborated with multidisciplinary teams for effective care planning.
• Advocated on behalf of clients, resolving issues promptly.
• Developed personalised care plans with client input.
• Assessed needs of families for better service provision.
• Dealt with crisis situations calmly, ensuring safety of all involved parties.
• Promoted healthy relationships amongst family members through mediation.
• Mentored parents in managing challenging behaviours; fostered positive changes.
• Liaised closely within social care to safeguard at-risk children.
• Supported and advised parents regarding various issues and signposted additional services.
• Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
• Remained calm and poised in difficult, stressful or escalating situations, helping to comfort individuals.
• Coordinated structured and intensive support through interventions.
• Developed tailored action plans whilst prioritising pressing concerns.
• Listened to clients' current struggles to signpost relevant support.
• Monitored client progress and adapted support programmes to meet changing needs.

I undertook the role of early help case management, completing assessments and to support families in assessing short break services, providing advice and guidance in relation to local support as well as signposting and referring to other agencies in order to deliver the best outcome for each service user.

• Navigated sensitive topics with tact and discretion, maintaining a respectful dialogue space.
• Facilitated group discussions for effective communication.
• Adapted facilitation style to suit varying audience needs.
• Fostered inclusive atmosphere with proactive engagement strategies.
• Presented data reports and analysis to enable progress evaluation.

This role was based in children's social care, children with disabilities team:

• I managed confidential records, finances and invoicing from external care providers
• I took minutes in finance panel meetings and day to day communication with families, carers, and professionals
• Distributed correspondence for efficient dissemination of information across departments.
• Performed general clerical duties as required, contributed to overall operational efficiency.
• Resolved administrative problems by analysing information and identifying solutions.
• Fostered a collaborative environment by assisting colleagues with administrative tasks.
• Prepared reports to support decision-making processes.
• Streamlined workflow by prioritising tasks according to urgency and importance.
• Responded to telephone enquiries from clients, vendors and members of public.
• Drafted professional meeting agendas, took minutes and followed up on action items.

I supported children/ young people in a residential setting with autistic spectrum disorders, learning disabilities and other associated complex needs

I provided complex medial, physical and learning disability specialist nursing care and end of life care for children, all of which was provided within a homecare setting.

• Developed comprehensive event plans for successful execution.
• Collaborated with marketing team to create effective promotional materials for upcoming events.
• Maintained detailed records of each event, facilitating easier future planning and improvements.
• Conducted post-event evaluations to determine areas for improvement in future projects.
• Adhered strictly to health and safety regulations whilst organising any event, providing safe environments for guests and staff alike.
• Facilitated meetings to discuss and finalise event details, ensuring all parties were on the same page.
• Liaised with venues, caterers, and entertainment providers to schedule events in alignment with availability.
• Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.

• Provided top-notch service to customers, improved overall dining experience.
• Provided recommendations on specials or seasonal offerings for increased sales revenue.
• Collaborated with kitchen staff to ensure order accuracy.
• Optimised workflow in busy periods through successful coordination with the kitchen staff.
• Managed table settings for enhanced dining experience.
• Advanced team efficiency by assisting in training new waitstaff members.
• Ensured smooth restaurant operation by effectively managing reservations system.
• Enhanced guest satisfaction through attentive and prompt service.

• My role was based at a tier 4 inpatient service for young people between the ages of 12 - 18 years of age
• Inpatient treatment included both individual and group therapies such as psychosocial and psychological interventions
• Medication prescribing treatment was also used where appropriate
• My role was to support the young person and their families and carers throughout their inpatient stay
• I provided therapeutic support, distractions, coping strategies, promoting life skills and independence
• I worked with young people who were being assessed for borderline personality disorders, OCD/ anxiety related issues, depression, low mood, eating disorders, self-harming behaviours, challenging behaviours, autism/asperges and many other mental health related illnesses
• I also supported the young people in securing further accommodation and plans for their future promoting the best quality of life using person centred care

• My main duties were working together with trading companies in mobile phone repairs and sales, imputing date onto spreadsheets using excel to track and update their accounts
• I was responsible for the accounts of the traders and cash handling
• I was also able to gain experience in face-to-face customer sales, my duties were to sell mobile phones and accessories

• My main duties were working together with trading companies in mobile phone repairs and sales, imputing date onto spreadsheets using excel to track and update their accounts
• I was responsible for the accounts of the traders and cash handling
• I was also able to gain experience in face-to-face customer sales, my duties were to sell mobile phones and accessories

• My main duties were welcoming new members to the casino and general administration duties
• I also worked within the bar and restaurant area, waitressing on the casino floor, communicating with members of the public, taking their orders, collecting food and drink payments, and working the cashier

• My main duties were to receive inbound calls from customers
• I received training to support and assist customers in setting up their mobile phones, sale transactions and other customer service relates tasks