Jodie Longdon

I have been working at BPX Nottingham since July 2019 as an internal sales, throughout this time I have enjoyed learning the automation industry and new skills associated with the role. During this period I have been enthusiastic to learn about BPX and their many customers. I have developed a strong relationships with staff in the branch and also many customers throughout this time. Such as Toyota, Cema, EPS, Technosys, Gilchrist, Ashfield Vison, Tyco Fire Integrated and also many day to day accounts.

Below are the main areas I supported BPX during my time so far in the internal role:

• Processing quotes and orders in a timely and extremely efficient manner.
• I have manged order reports for key accounts to provide up to date lead time information on weekly/monthly basis.
• Managed the purchasing for the Nottingham branch since 2021
• Processing returns for customer for faulty or unwanted items.
• Following up quotations produced by the branch in a timely fashion.
• Maintaining strong customer relationships through emails and calls.
• Going onsite to visit key accounts with BDE to help support.
• Passing on new leads and potential customers to the BDE's and sending account forms over to customers alongside line cards.
• Cover the warehouse during the storeman's leave and understanding the operations and processes of the BPX stores.
• Helping customers find the right parts that they require when they need the support.
• Responsible for the filing of purchase orders and delivery notes that come into the branch.
• Supporting the BDE's with arranging visits to customers on the back of enquiries.

I applied to work for Green Cross Pharmacy and was offered the role the same day due to my 10 years of experience in the pharmacy industry. Th pharmacy was in a poor financial state at the time and need restructuring of logistics and stock management. I was hired to help with this situation. Within the first year I had organised and put a system in place to help reduce overflowed stock by £80,000. As well as maintaining the below duties.

• Dispense repeat prescriptions and walk in's through out the day.
• Helped with the general publics enquiries and medical concerns on a daily basis.
• Managed over 100 patients monthly and weekly dosettes for patients who were unable to look after their own medication
• Ordered all medication for the branch twice a day to keep control of stock levels.
• Opened up the branch in morning and in charge of day to day operations.

I joined Manor Pharmacy with the intention of learning a profession with no industry knowledge. During my time at the pharmacy I learned basic medicine knowledge and the inner workings of a successful pharmacy branch. I learned and achieved the below:

• Efficient stock control management
• Customer service with the public
• Passed multiple Buttercups training courses
• Training and development of staff
• Taking in customers prescriptions and handing out medication once dispensed
• Repeat ordering of medication
• Answering the phones to the branch to take orders and queries.
• Ordering stock for the branch.

I started full time employment at HMV workings as a sales assistant which soon turned into senior sales assistant. I was asked to go into management of the store but I chose to leave as I didn't feel the retail industry is where I wanted to build a career. During my time there I achieved and was responsibly for the following:

• Accepted and processed cash, check and card payments.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Training and development of new staff.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Displayed wares in temporary structures at markets to attract new customers.
• Requested and checked customer IDs at checkout for age-restricted products.
• Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
• Organised displays to promote inventory and encourage customer purchases.