Jodie Locker
Romford,Havering
Summary
Compassionate and reliable healthcare support worker with full training across the board including Red Cryer, Sepsis and medication management, Skilled in delivering person-centred care, following clinical protocols, and working effectively within multidisciplinary teams.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Support worker
Axcelence
Romford, Havering
2019.09 - Current
- Provide daily personal care, support with medication, and routine clinical tasks as delegated.
- Administer buccal medications when required, following training and care plans.
- Monitor for signs of sepsis, escalate concerns promptly, and follow sepsis protocols.
- Deliver stoma care, including appliance changes and skin assessment; educate service users.
- Implement behaviour support plans and use de-escalation techniques to maintain safety.
- Supported daily living skills training which increased client self-sufficiency.
- Assisted in maintaining a clean environment for improved client health.
- Provided transportation for medical appointments, social events and client shopping.
Telephonist
Romford Cabs
Romford, Havering
2011.04 - 2019.09
- Documented call details meticulously for future reference and follow-up actions.
- Assisted colleagues with administrative tasks when required, promoting team collaboration.
- Handled sensitive information discretely adhering strictly to data protection guidelines.
- Operated telephone equipment, office systems and handled public enquiries efficiently.
- Managed high volume of incoming calls promptly, ensuring exceptional customer service.
- Demonstrated patience and understanding when dealing with difficult callers resulting in effective conflict resolution.
Education
Diploma of Higher Education - Mental Health
Axcelence
London 2024.04 - 2025.09
Certificate of Higher Education - Care
Axelence
London 2024.04 - 2025.09
Skills
- Full buccal administration
- Sepsis recognition & trained management
- Behaviour support and de-escalation techniques
- Stoma care (assessment, dressing, and patient education)
- Red Cryer certified
- Person-centred care and safeguarding
- Medication administration
- Meal preparation
- Infection control and wound care basics
- Strong communication and record-keeping
- Self-Management
- Finance management
Affiliations
- Hobbies include Arts and crafts, socializing, movies, reading, jewellery making and online gaming
References
References available upon request.
Timeline
Diploma of Higher Education - Mental Health
Axcelence
2024.04 - 2025.09
Certificate of Higher Education - Care
Axelence
2024.04 - 2025.09
Support worker
Axcelence
2019.09 - Current
Telephonist
Romford Cabs
2011.04 - 2019.09