Jodie Kitchingman

• Upheld privacy regulations
• Kept communal areas tidy and well-organised.
• Carried out general cleaning duties
• Maintained a high standard of attention to detail
• Upheld a good knowledge of cleaning products
• Maintained safety regulations including COSHH.

Always demonstrated good time keeping.

• Maintained knowledge of current sales which helped and guided customers to make informed buying decisions.
• Built strong relationships with customers and maintained a high level of customer service.
• Conducted daily inventory checks to manage stock levels accurately.
• Managed till operations smoothly.
• Balanced multiple tasks simultaneously.
• Utilised excellent communication skills.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Assisted customers in locating specific items.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Worked around targets.
• Maintained safety regulations.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Worked with vulnerable people and people with complex needs. Adapted to each individual persons needs with a professional yet caring attitude.
• Listened to service users needs and gave them the appropriate information.
• Dealt with challenging situations
• Kept client confidentiality at all time, demonstrated data protection.

• Improved customer service by efficiently handling queries and complaints.
• Monitored trends in consumer behaviour with keen attention to detail.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
• Processed returned or exchanged items and provided refunds to customers.
• Organised displays to promote inventory and encourage customer purchases.