Summary
Overview
Work history
Education
Skills
Timeline
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Jodie Henderson

St Austell,Cornwall

Summary

A highly motivated, experienced Senior Sales executive for over 13 years in the New Homes construction industry. A proven track record of delivering a 5* customer service experience. The ability to meet deadlines and hit targets. An effective communicator, with excellent networking skills. Flexible and detail-orientated attitude. Uses in-depth knowledge of evolving market trends to continuously meet consumer needs, delivering an attentive service to the clients requirements, whilst managing expectations in a fast paced, client led industry. Providing guidance, support and training to colleagues. Representing the establishment with a friendly and professional demeanour at all times.

Overview

14
14
years of professional experience

Work history

Senior sales executive

Harrington Homes
11.2024 - Current

Senior sales executive

Legacy Properties
03.2024 - 11.2025
  • Analysed sales reports to identify trends and update strategies with strong industry knowledge.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Retained existing customers and substantially grew customer base and sales volume.
  • Planned and implemented multi-channel digital marketing strategies to boost traffic and conversions, applying tactics to drive business growth and increasing revenue possibilities.
  • Worked with marketing to promote services, enhance brand visibility and achieve SEO objectives.
  • Reviewed marketing strategies and recommended adjustments to meet business goals.
  • Developed and implemented the customer journey inline with the Consumer Code.
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.

Senior sales executive

Wainhomes
, Cornwall
04.2023 - 02.2024
  • Awarded for most consistent 5* reviews from clients.
  • Networking with industry professionals to further assist our clients customer journey, and marketing of the development.
  • Analysed critical market trends to devise marketing and sales methods, targeting department shortfalls.
  • Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
  • Applied exceptional customer service skills, to ensure I was able to deliver outstanding customer experiences through attentive care and faultless service.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Mentored team members to succeed and advance within the department and company.
  • Understanding of in-depth technical plans and confident in explaining them to clients.
  • Inspecting finalised works within new homes and ensuring the homes are compliant with company and clients standard.
  • Management of the sales complex and stock units.
  • Collaboration with Directors to implement the new customer journey in line with NHQB.
  • Weekly reporting for all developments to the board of Directors.
  • Maintaining good working relationships with both internal and external clients.
  • Training new starters.

Sales executive

Wainhomes
01.2020 - 04.2023

Sales executive

Taylor Wimpey
, Cornwall
07.2012 - 09.2019

Receptionist/Team leader

Red Hotels
, Cornwall
06.2011 - 06.2012

Education

NVQ Level 2 - Beauty Therapy

Cornwall College
St Austell
07.2006

GCSEs - Graphics, Art Design

Poltair School
St Austell
05.2005

Skills

  • Product and service knowledge
  • Product and service demonstration
  • Target driven
  • Highly organised and detail orientated
  • Social perceptiveness and adaptability
  • Honest and ethical
  • Active listening and communication
  • Policies and procedures
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Excellent customer service
  • First aid trained
  • Trained in Management essentials, and train the trainer
  • Certificate in Digital Media Marketing
  • Level 2 certificate in Counselling

Timeline

Senior sales executive

Harrington Homes
11.2024 - Current

Senior sales executive

Legacy Properties
03.2024 - 11.2025

Senior sales executive

Wainhomes
04.2023 - 02.2024

Sales executive

Wainhomes
01.2020 - 04.2023

Sales executive

Taylor Wimpey
07.2012 - 09.2019

Receptionist/Team leader

Red Hotels
06.2011 - 06.2012

NVQ Level 2 - Beauty Therapy

Cornwall College

GCSEs - Graphics, Art Design

Poltair School
Jodie Henderson