Jodie Heaton

• Helping clients at every step of their memorial journey, from initial contact, preparing quotations to coordinating the memorial being placed in situ.
• Providing a high level of customer care at all times.
• Ensuring all clients wishes are met and dealt with in a warm and timely manner, in person, via the telephone and email.
• Building rapport/relationships and keeping regular contact with local burial authorities, clients, suppliers and stone masons to ensure the ordering and installing of a memorial runs as smoothly as possible.
• Inputting confidential & client information accurately into company systems.
• Liaising with staff, clients, external parties and suppliers.
• Responsible for regulatory compliance and credit control, sending client letters at appropriate interval's, monitoring outstanding accounts, processing and dealing with with all invoice on time.
• Produced training material and regularly led regional training sessions to colleagues.
• Dealing with complaints by finding the right solutions in a sensitive and professional manner.
• All other administration duties:

Applying for permits with local authorities, organising and checking proof layouts and draft documents, placing and checking orders with suppliers.

• Welcomed visitors into the shopping centre management suite
• Balanced car park pay machines, adhering to company cash handling policies.
• Answered incoming calls and transferred to appropriate department.
• Awareness of health, safety and security procedures to help minimise disruption to shopping centre and enhance the customer experience.
• Worked along side centre manager to organise events
• Provided comprehensive administration support to ensure smooth running of the daily operations.

• Arranged and coordinated all aspects of a funeral arrangement.
• Ensured compassion, dignity and respect was shown at all times, adapting to the needs of the families.
• Provided support and guidance to family and friends of the deceased.
• Supervised and directed the funeral team on the day of the funeral.
• Respectfully cared and prepared the deceased.
• Assisted clients (next of kin) with completing in-depth legal documents to ensure all wishes can be fulfilled and minimise unnecessary distress to grieving relatives.
• Organised a range of services such as flowers, transport and funeral notices.
• On call duties (as and when required)
• Sourced and ordered materials for funeral and memorial services within tight deadlines.