Jodie Hales
Colchester,Essex
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Organised clerical team member adaptable to needs of different projects, tasks and staff. Maintains organised, tidy spaces and helps team members. Skilled office worker in sorting, classifying and filing documentation. Easily handles repetitive, methodical work. Dedicated to helping staff with administrative needs and consistently meeting deadlines. Team player and happy to help in any department of the company if/when needed.
Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. Reliable Support Worker with 5 years of experience. Adapts care planning with person-centred approach. Trained in use hoists and mobility aids. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.
Overview
10
10
years of professional experience
4032
4032
years of post-secondary education
1
1
Certification
Work History
Support Worker
Thera Trust
Colchester, Essex
09.2019 - Current
- Ensuring all care and support is in line with all regulations, up too a high standard and individual support plans as well as ensuring their needs and wishes are met at all times.
- Assisting and supporting in all personal care needs.
- Helped achieve patient independence through guided tasks and activities.
- Enhanced wellbeing of those supported by providing emotional support and companionship.
- Encouraged social integration by facilitating community involvement opportunities.
- Provided transportation for medical appointments, ensuring timely arrival.
- Administered medication according to schedule and MAR.
- Prepared nutritious meals that met special dietary needs of those supported.
- Supporting with daily housekeeping tasks resulting in a clean, safe home environment.
Mortgage Administrator
Trust Financial Solutions
Sudbury
04.2019 - 07.2019
- Improved efficiency by handling mortgage applications and processing paperwork.
- Coordinated meetings and appointments for a more organised workflow.
- Prepared legal documents to ensure proper execution of the loan process.
- Conducted research, resulting in up-to-date knowledge about the latest mortgage products.
- Handled incoming calls, delivering excellent customer service at every point of contact.
- Decreased errors for smoother mortgage approval process by verifying applicant information thoroughly.
- Achieved timely communication with clients by maintaining regular updates on mortgage application status.
- Made sure of client satisfaction through prompt resolution of queries regarding mortgages.
Booking Administrator
Valunation Chartered Surveyors
Colchester
03.2017 - 03.2019
- Booking and processing different types of mortgage valuations and home surveys within the companies agreed lender SLA’s.
- Resolved conflicts in booking schedules, maintaining smooth operations.
- Handled high-volume calls whilst maintaining professional demeanour and effective communication skills.
- Tracked all bookings and cancellations, ensuring real-time availability status updates for surveyors out on the road.
- Handled invoicing tasks for completed bookings, confirming financial transactions are completed accurately and timely.
- Improved customer satisfaction by promptly responding to booking enquiries.
- Managed complex schedules to follow geographical daily utilisation.
- Coordinated with various departments, ensuring a seamless booking production.
Pharmacy Dispenser
Rowlands Pharmacy
Clacton
03.2015 - 03.2017
- Maintained high standard of patient care by accurately dispensing prescribed medications.
- Ensured smooth operations for efficient customer service by managing stock levels effectively.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
- Liaised with healthcare professionals to ensure accurate prescription handling and delivery.
- Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Provided relevant health advice to customers, promoting healthy living awareness.
- Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
- Processed prescriptions efficiently, ensuring all documentation was accurate and complete.
- Maintained cleanliness within the pharmacy, providing a safe environment for staff and customers alike.
- Processed repeat prescription requests for large patient base.
Education
GCSE -
Colne Community School - Brightlingsea
Colchester, EssexBTEC and NVQ -
Buttercups training
Skills
- Microsoft office proficiency
- Email management
- Calendar scheduling
- Data inputting
- Customer service excellence
- Telephone etiquette
- Document preparation
- Person-Centred care
- Safeguarding knowledge
- Medication administration
- First aid certified
- Personal care delivery
- Disability awareness
- Health and safety regulations
Certification
- Healthy living champion - 06/2016
- Medicine counter assistant-05/2016
- Pharmacy dispenser-12/2015
- Dementia friendly training- 05/2016
- Care certificate -10/2019
Timeline
Support Worker
Thera Trust
09.2019 - Current
Mortgage Administrator
Trust Financial Solutions
04.2019 - 07.2019
Booking Administrator
Valunation Chartered Surveyors
03.2017 - 03.2019
Pharmacy Dispenser
Rowlands Pharmacy
03.2015 - 03.2017
GCSE -
Colne Community School - Brightlingsea
BTEC and NVQ -
Buttercups training
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