
Dynamic and results-driven professional with extensive experience in Quality Assurance, Process Improvement, and Team Leadership. Proven ability to coach and develop high-performing teams while ensuring compliance with industry standards through meticulous performance monitoring and documentation. Skilled in stakeholder engagement, risk assessment, and problem-solving, complemented by strong time management and influencing capabilities. Recognized for a customer-first mindset and delivering impactful training and development initiatives. Currently seeking to transition into a career focused on supporting and empowering others, leveraging transferable skills gained from previous leadership and process improvement roles to drive positive outcomes and personal growth..
Awarded “Best Team Leader” at Hastings Direct
Recognized for exceptional leadership and team culture development. Built and nurtured a team environment defined by support, encouragement, and unity. Under my leadership, the team consistently demonstrated collaboration, resilience, and positivity, creating a space where individuals felt valued, heard, and empowered to grow. I led with empathy and integrity, fostering trust and open communication while driving continuous improvement. This culture not only enhanced performance but also strengthened personal connections, resulting in a team that worked seamlessly together and celebrated shared success.