Jodie Cramer
Worsley, Manchester
Summary
Resourceful employee with knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. I am a dedicated HR Coordinator with 2 years of experience. Demonstrated history of meeting company goals and promoting best practices. I thrive under pressure and adapt to challenges with ingenuity and resilience. I am hard-working with strong organisational skills. I achieve company goals through exceptional planning and prioritisation.
Overview
6
6
years of professional experience
Work history
HR Coordinator
Svella Connect Limited
09.2022 - Current
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Coordinated high quality inductions and seamless onboarding procedures for new starters.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Supported on Employee Relation cases.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Handled confidential information with complete discretion to respect employee privacy.
- Assisted HR team with daily operations by owning administrative tasks.
- Advised employees of maternity and paternity rights and processed leave requests.
- Maintained and organised employee files for accurate, easily retrievable records.
HR Administrator
TXM Plant
06.2022 - 09.2022
- Competently managed leaver process by performing exit interviews and producing references in line with company guidelines.
- Generated starter documentation days after formal offer, on average.
- Provided HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Professionally represented TXM Plant by acting as reliable first point of contact for candidates.
- Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention.
Sales Negotiator
Movuno Estate Agents
01.2021 - 03.2021
- Being the first point of contact for vendors and purchasers, guiding them through the process from viewings to offers to surveys and checks, all the way until the keys are handed over
- Making sure the process is as smooth as possible to minimalize stress from all involved
- Chasing solicitors and keeping them to deadlines ensuring the process moves forward.
- Received, recorded and presented offers to vendors, confirming all offers in writing for traceability.
- Increased revenue through upselling and consistent contract renewals.
- Identified prospect needs and offered appropriate products and services.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Negotiated and closed sales to secure profitable deals and contracts.
- Empathised with customers and translated technical concepts to promote understanding.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
Pamper and Polish Hairdressers
08.2018 - 03.2020
- Working part time in a busy environment supporting the staff and customers to deliver an excellent customer service
- The work experience gained included telephone work, online bookings and financial transactions whilst prepping clients and keeping the workspace clean and tidy
- Teens and Toddles - Organised by Fred Longworth High School - 2016
- Carrying out voluntary work in the nursery looking after children aged 2-3 to develop my interpersonal skills in relation to dealing with children, parents, and staff.
Education
CIPD Level 3 -
Chrysos HR Limited
Applied Diploma - Criminology - C
St Mary's Sixth Form, Fred Longworth High School
2021
2019
Skills
- Confident and reliable individual who is willing to learn, be self- motivated, proactive, organised, hardworking attitude and have excellent time management skills
- Excellent written and verbal communicator through research, presentations, college assignments, assessments, and customer interaction
- Good demonstrator of leadership, motivation and listening skills in the work environment
- Good with working with numbers, analytical skills
- Ability to work as a member of a team or individually
- Word, Excel, and PowerPoint
- Experience with a CRM system
- Cascade experience (HR System)
- Eploy experience (Recruitment System)
- GDPR compliance
- Employee performance reviews
- Data cleansing
- Absence management
- Onboarding and offboarding procedures
- Salary review
- Minute taking
Interests
Interests / Hobbies:
, One of my main hobbies over many years has been training and working with horses.
I attend my local gym and leisure facility.
For 13 years I trained in Korean martial arts, Tang Soo Do, and completed my 3rd Dan training which involved working as an individual, being dedicated, respectful and always motivated to meet the formal high standards of the grade.
Timeline
HR Coordinator
Svella Connect Limited
09.2022 - Current
HR Administrator
TXM Plant
06.2022 - 09.2022
Sales Negotiator
Movuno Estate Agents
01.2021 - 03.2021
Pamper and Polish Hairdressers
08.2018 - 03.2020
CIPD Level 3 -
Chrysos HR Limited
Applied Diploma - Criminology - C
St Mary's Sixth Form, Fred Longworth High School
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