Jodie Chance Ramsay
Seaford
Summary
Results-driven professional with comprehensive nutrition expertise and exceptional customer service skills. Adept at fitness assessment techniques and creating innovative training plans. Demonstrates outstanding communication, leadership, and attention to detail. Proficient in Microsoft applications and cash management, with a strong commitment to punctuality and cleanliness. Career goal: To leverage extensive skills in a dynamic environment focused on health and wellness.
Enthusiastic personal trainer with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
4
4
years of professional experience
Work history
Customer care professional
American Express
Brighton, Brighton and Hove
03.2025 - 09.2025
- Adhered strictly to company guidelines whilst dealing with customers, ensured professionalism at all times.
- Balanced multiple tasks simultaneously without compromising on quality of service delivery.
- Resolved customer complaints following guidelines and referred complex
Bartender/waitress
the Bridge
Newhaven, East Sussex
10.2024 - 01.2025
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Worked collaboratively within a team to ensure smooth operation during peak hours.
Customer Sales Consultant
Anytime Fitness
Putney, Wandsworth
04.2024 - 10.2024
- Resolved customer complaints swiftly, maintaining company reputation.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Increased sales through effective negotiation and persuasion techniques.
Fitness instructor
Lewes leisure centre
Lewes, East Sussex
09.2023 - 11.2023
- Conducted regular equipment checks ensuring all was in proper working order, increasing overall safety standards in the gym area.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Encouraged client participation in classes, improving progress towards specified fitness goals.
Front desk clerk
Underground gym
Newhaven, East Sussex
01.2023 - 06.2023
- Answered calls promptly, professionally and courteously to improve customer service.
- Managed front desk operations, ensuring smooth running of reception area.
- Assured security by verifying visitor identity before granting access to the building or rooms,.
Fitness Instuctor/personal trainer
Whittfit Gym
Seaford, East Sussex
08.2022 - 11.2022
- Created a positive environment with energetic, upbeat classes.
- Promoted a culture of inclusivity within the gym facilitating better social interactions between members.
- Optimised member engagement by offering alternatives to accommodate varying levels of fitness.
Kitchen assistant
Rathfinny tasting rooms
Alfriston, East Sussex
08.2021 - 07.2022
- Improved kitchen efficiency by assisting in food preparation tasks.
- Cleaned utensils, achieving a more efficient work environment.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
Education
Level 3 personal trainer - Health, Nutrition and Exercise science
Hastings College
Hastings 09.2021 - 06/2022
Level 2 fitness instructor - Health, Nutrition And Exercise Science
Hastings College
Hastings 09.2021 - 06/2022
Skills
- Exceptional customer service
- Fitness assessment techniques
- Creative training plans
- Self-motivated
- Verbal and writing communication
- Outstanding communicator
- Leadership
- Microsoft
- Results driven
- Comprehensive nutrition expertise
Personal Information
Custom
hastings,lewes
Languages
Spanish
Fluent
English
Native
Timeline
Customer care professional
American Express
03.2025 - 09.2025
Bartender/waitress
the Bridge
10.2024 - 01.2025
Customer Sales Consultant
Anytime Fitness
04.2024 - 10.2024
Fitness instructor
Lewes leisure centre
09.2023 - 11.2023
Front desk clerk
Underground gym
01.2023 - 06.2023
Fitness Instuctor/personal trainer
Whittfit Gym
08.2022 - 11.2022
Level 3 personal trainer - Health, Nutrition and Exercise science
Hastings College
09.2021 - 06/2022
Level 2 fitness instructor - Health, Nutrition And Exercise Science
Hastings College
09.2021 - 06/2022
Kitchen assistant
Rathfinny tasting rooms
08.2021 - 07.2022