Jodie Abbott
Grantham,Lincolnshire
Summary
I am a dedicated professional with proven expertise in multitasking efficiency, handling patient complaints, and maintaining discretion and confidentiality. I have demonstrated reliability and punctuality, coupled with excellent customer care and telephone etiquette. I am skilled in prescription handling and I possess good computer skills. Committed to enhancing patient experiences and contributing to the success of my employers.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Medical receptionist
Rutland Veterinary Centre
Oakham, Rutland
2017.01 - 2025.04
- I have Managed patient scheduling and appointment confirmations to ensure efficient clinic operations.
- Handled incoming calls and inquiries, providing information and support to pet owners.
- Organised billing and payment procedures to streamline financial transactions for services rendered.
- Maintained inventory of medical supplies and equipment, ensuring availability for daily operations.
- Provided empathetic customer service during stressful medical situations; eased patient anxiety.
- Handled sensitive information discreetly, fostering trust amongst patients.
- Protected patient confidentiality with strict adherence to data protection regulations.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
Shop assistant
Giftbox
Oakham, Rutland
2014.10 - 2017.01
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained high standards of merchandise presentation and ensured store cleanliness.
- Collaborated with team members to manage stock levels and replenish shelves efficiently.
- Processed transactions accurately and handled cash with attention to detail.
- Resolved customer complaints effectively, ensuring a positive shopping experience.
- Greeted every customer warmly, promoting friendly atmosphere.
- Updated window displays regularly for fresh store appeal.
Assistant manager
Old Manor Hotel
Loughborough, Leicestershire
2010.04 - 2012.10
- Took care of customers checking in and out of the hotel daily to make sure done efficiently
- Handled stock control duties diligently preventing overstocking or shortages.
- Handled customer complaints effectively, restoring trust in the Hotel.
- Improved customer service by implementing new procedures and protocols.
- Took care off all bookings via phone or internet and made sure room requests were for filled.
Education
NVQ Level 3 - Massage
Grantham College
Grantham, Lincolnshire 2025.09 -
NVQ Level 2 - Animal care
Brooksby College
Melton Mowbray, Leicestershire 2012.09 - 2013.06
GCSEs - English and Maths
Beauchamp College
Oadby, Leicestershire 2000.05 - 2000.08
Skills
- Multitasking efficiency
- Handling patient complaints
- Discretion and confidentiality
- Reliability and punctuality
- Excellent customer care
- Telephone etiquette
- Prescription handling
- Good computer skills
Affiliations
- I love to read and films are a passion, I also have an interest in Archery
Certification
I have multiple certificates in fire safety, handling medication, COSHH, computer training as well Compassion understood through dealing with grieving customers with their families.
References
References available upon request.
Timeline
NVQ Level 3 - Massage
Grantham College
2025.09 -
Medical receptionist
Rutland Veterinary Centre
2017.01 - 2025.04
Shop assistant
Giftbox
2014.10 - 2017.01
NVQ Level 2 - Animal care
Brooksby College
2012.09 - 2013.06
Assistant manager
Old Manor Hotel
2010.04 - 2012.10
GCSEs - English and Maths
Beauchamp College
2000.05 - 2000.08