Jodian Taylor-Constantine
Leicester
Summary
A certified administrative professional with a broad impact on customer service and administrative expertise with relationship-building skills. Focused on maintaining professional office reputation and supporting smooth workflows with skills in protecting information, managing mail and tracking documents. Consistently exceeds expectations for quality and speed of work.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Senior Secretary to the Deputy Executive Director
INSTITUTE OF JAMAICA (IOJ)
06.2023 - 12.2023
- Effectively drafted letters to various entities
- Accepted dictation from staff and created professional documents from provided information.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Proofread, formatted and corrected correspondence for office staff.
- Drafted and distributed professional business letters and email correspondence.
- Collated Itinerary for 2023 Independence Village activities
- Composed Agenda for meetings
- Accurately transcribe minutes from recordings for monthly General Staff Meeting, other bi-monthly and quarterly meetings
- Organized sponsorship listing for Salute to the Parish of Portland event
- Provided follow-up calls with sponsors
- Composed monthly reports
- Accurately scheduled monthly meetings
- Composed memorandums for internal purposes.
Senior Secretary to Assistant Registrars
NORMAN MANLEY LAW SCHOOL, UWI
01.2020 - 01.2023
- Effectively processed and prepared Status letters & Transcripts to students and Institutions
- Accurately prepared Legal Education Certificates
- Typed correspondences to Donors, Tutors and Students/Alumni
- Prepared invitations for Graduation
- Created new templates for unusual document request services
- Efficient Record Keeping
- I.e., Implementing new files for ease of reference
- Designed Certificates for Prizes and Awards and ACLI
- Updated files and records with precise system navigation.
- Drafted and distributed professional business letters and email correspondence.
- Computed grades accurately using Microsoft Excel for Prizes and Awards Committee.
- Built positive relationships with customers and clients to maintain outstanding service provisions.
- Efficiently prepared minutes with accuracy for Prizes and Awards Committee.
- Accurately composed Graduation Programme.
- Scanned and uploaded documents into digital filing system.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Processed inbound communications, forwarding to relevant departments for resolution.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Implemented a receipt system for the collection of cheques for Prizes and Awards and Scholarships and Bursaries
- Effectively composed spreadsheet using Microsoft Excel for Scholarships and Bursaries applications.
- Managed queries in person, by phone and via email with exceptional customer care.
- Scheduled interviews for Scholarships and Bursaries
- Proficiently scheduled DHL Courier pickups using their online platform
- Accurately transcribed minutes from recordings.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
Receptionist / Telephone Operator
NORMAN MANLEY LAW SCHOOL, UWI
01.2016 - 01.2020
- Designed comprehensive database
- Answered over 100+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Accurately invigilated Exams to maintain Integrity.
- Implemented platform to communicate with all past students about annual events.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Took and communicated messages to minimise interruptions to staff workflows.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Prioritised tasks to maintain reliable service throughout peak times.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
Receptionist & Personal Secretary
NURSES ASSOCIATION OF JAMAICA
01.2008 - 01.2016
- Provide general office support by typing documents, filing reports, entering data, ordering supplies, and answering telephones
- Maintained reception area stock of important forms and brochures.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Provided clerical support to company employees, including copying, faxing and file management.
- Managed office calendar, set new appointments and assisted with arrangements.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Acted as first point of contact for wide range of personnel.
- Typed documents with 98% accuracy
- Designed comprehensive filing system, reliably filed and retrieved confidential records
- Effectively send fax and email documents
- Schedule business appointments for President
- Coordinate events locally and regionally.
Receptionist
JAMAICA NATIONAL BUILDING SOCIETY
06.2005 - 08.2005
- Greeted visitors to Corporate Headquarters
- Admitted guests into buildings to control site access.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Conducted personalized tours for new employees as part of the orientation program.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Provided clerical support to company employees, including copying, faxing and file management.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Represented company and promoted brand with exceptional service and presentation.
- Maintained records of departmental telephone information
- Efficiently operated copy and fax machines to reduce equipment misuse
- Received numerous letters of appreciation from customers and visitors.
Education
Diploma - Business Administration & Marketing
University of the Commonwealth Caribbean
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Council of Legal Education
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City College
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City College
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City College
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City College
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City College
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City College
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Institute of Academic Excellence
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Institute of Academic Excellence
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City & Guilds
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Heart Trust NTA
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National Academy
Skills
- Professional Telephone Demeanour
- Business Correspondence
- People and Service Orientation
- Adept with Technology
- Customer Focused
- Time Management
- Accurate and Detail Oriented
- Problem Solving
- Team building
- Communication skills
- Marketing
- Letter writing
- Filing experience
- Meeting coordination
- Multi-line phone systems
- Outlook diary management
- Excel proficiency
- Paper and electronic filing
Custom
- Dedicated Service - Nurses Association of Jamaica (2009)
- Improved and Outstanding Service - Nurses Association of Jamaica (2010)
- Committed Service - Nurses Association of Jamaica (2013)
- Appreciation of Service to Invigilation - Norman Manley Law School (2023)
Personal Information
Title: Certified Administrative Professional
Affiliations
- Singing, Reading and Watching Football.
Accomplishments
Awards
Service to Invigilation
Norman Manley Law School
Improved and Outstanding Service
Nurses Association of Jamaica
Committed and Dedicated Service
Nurses Association of Jamaica
Certification
Business Writing
Norman Manley Law School
Timeline
Senior Secretary to the Deputy Executive Director
INSTITUTE OF JAMAICA (IOJ)
06.2023 - 12.2023
Senior Secretary to Assistant Registrars
NORMAN MANLEY LAW SCHOOL, UWI
01.2020 - 01.2023
Receptionist / Telephone Operator
NORMAN MANLEY LAW SCHOOL, UWI
01.2016 - 01.2020
Receptionist & Personal Secretary
NURSES ASSOCIATION OF JAMAICA
01.2008 - 01.2016
Receptionist
JAMAICA NATIONAL BUILDING SOCIETY
06.2005 - 08.2005
Diploma - Business Administration & Marketing
University of the Commonwealth Caribbean
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Council of Legal Education
undefined
City College
undefined
City College
undefined
City College
undefined
City College
undefined
City College
undefined
City College
undefined
Institute of Academic Excellence
undefined
Institute of Academic Excellence
undefined
City & Guilds
undefined
Heart Trust NTA
undefined
National Academy
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