Jodi Smith
Whitley Bay,Tyne and Wear
Summary
Highly driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team. Skilled in conflict resolution and staff retention.
Ambitious and proactive, with proven ability to lead teams and manage resources effectively. Demonstrates excellent communication and problem-solving skills, ensuring smooth operations and customer satisfaction. Ready to drive sales growth and operational excellence.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work history
Store Manager
JD Sports
Metro Centre, North East 1
09.2023 - Current
- Developed a team-oriented environment by implementing effective leadership strategies.
- Conducted performance appraisals for staff members and both junior and senior management, providing constructive feedback and identifying areas for improvement.
- Boosted store's reputation for excellence through well received senior visits, visual presentation and customer service.
- Deputised for ASM whilst successfully managing regular duties simultaneously.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coached underperforming employees improving their job performance significantly.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
Various Management positions
JD Sports
North East, North East
09.2008 - 08.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
Sales Assistant
JD Sports
North East
04.2002 - 08.2008
- Assisted customers with product selection for optimal satisfaction.
- Trained new staff members, fostering a supportive working environment.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Education
A-Levels - Psychology
Tyne Met College
Newcastle upon Tyne 09.2001 - 06.2003
Skills
- Staff rota management
- Visual merchandising
- Operational efficiency
- Store layout design
- Employee scheduling
- Business intelligence
- Employee motivation
- Performance monitoring
- Profit and loss analysis
- Staff retention strategies
- Sales leadership
- Staff mentoring
- Health and safety compliance
- Resilience under pressure
- Team leadership
References
References available upon request.
Timeline
Store Manager
JD Sports
09.2023 - Current
Various Management positions
JD Sports
09.2008 - 08.2023
Sales Assistant
JD Sports
04.2002 - 08.2008
A-Levels - Psychology
Tyne Met College
09.2001 - 06.2003