Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic
Jodi Roscow

Jodi Roscow

Rochester,Kent

Summary

Experienced professional with over 30 years in customer service, complemented by 10+ years in hospitality and retail. Demonstrates exceptional interpersonal skills, conflict resolution and a diplomatic approach to dispute handling. Proficient in cash/card/digital payment processing POS systems, stock management, hygiene standards upkeep and event planning, including workshops, weddings and hospitality events. Adept at adapting to changing conditions with a high level of resourcefulness and critical thinking. Dedicated to delivering quality results with attention to detail and lots of creative vision.

Outgoing, high energy, responsive and attentive worker, highly skilled in communication and rapport-building for pragmatic guest experiences.

Confident worker skilled in delivering polite, punctual service with a big smile. Enthusiastic team player aiding productive work environments, resilient to succeed in fast-paced, pressured roles. Proactive with positive, can-do attitude, punctual and polite for professional customer support. Demonstrates strong observational and organisational skills, ensuring seamless event execution and high customer satisfaction.

Skilled in appointment scheduling, basic accounting and venue layout. Knowledgeable in tattoo design trends, cultural faux pas, current piercing techniques as well as alcohol licensing regulations and event safety protocols. Willing to work outdoors in all conditions.


Overview

18
18
years of professional experience
1
1
Certification

Work history

Event Staff

Festivall / Occasional Group
Rochester, Kent
11.2024 - Current
  • Welcomed up to 5000 guests per evening warmly to create positive first impression and coordinating guests where needed. Streamlined guests to relevant exits and keeping the flow of a one way system..
  • Participated in team meetings for strategic planning to ensure smooth running of each evening and providing excellent customer service.
  • Implemented safety procedures in compliance with regulations including fire safety.
  • Coordinated with the rest of the team using radios and head sets to assist guests with any problems such as lost children, adults and possessions and medics for any arising medical issues.
  • Handled complaints with professionalism to retain clients.
  • Ensured the venue was clear of guests before implementing closing.


Bar Staff

The Rising Sun
Rochester, Medway
06.2023 - 08.2024
  • I have 20 years experience in the hospitality industry including Pubs bars, cafes and cinema concessions.
  • Collected cash and card payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Helped set up and organise many special events at the bar. Inc open mic, outdoor cinema, local festivals such as sweeps, private functions, wakes and live bands.
  • Ensured customer satisfaction by providing a friendly, efficient, excellent service.
  • Checked identification to maintain legal compliance.
  • Engaged in upselling techniques, boosting sales revenue
  • Prepared beverages, ensuring consistent quality.
  • Assisted in training new staff, contributing to team efficiency.
  • Managed customer disputes effectively, preserving the business reputation.
  • Rotated stock regularly, reducing waste from expired products.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Collected, washed and put away glassware between guests and maintained cleanliness of venue, tables and floors.

Florist Business Owner

Sweetpea and Olive Florist
Rochester, Medway
04.2007 - 07.2023
  • This was our family business, started by my mother and then handed down when she retired, so have experience with ALL skills required to own and run a versatile and time sensitive business. Managed all daily flower shop operations inc stock ordering, phone orders and event flowers inc corporate, funerals and weddings.
  • Head florist, owner, staff trainer, administration and work experience training. Fully trained in train to train and NVQ level 3 floristry.
  • Increased repeat business with superior personalised customer service skills inc remembering repeat customers and recipients details to ensure a highly personal and professional service and swift conflict resolution.
  • Handled cash, card, account and eCommerce transactions, ensuring accurate financial records were kept and budget management to keep financial targets.
  • Incorporated diverse flora and current design trends into unique designs for never ending versatile appeal. From bouquets to button holes and unique bespoke displays. I've done it all!
  • Organised weekly fresh flower orders from wholesalers inc local suppliers to improve sustainability, support and sustain wholesale relationships.
  • Maintaining optimal freshness and relevant conditioning of cut flowers and plants. Quality control and reduction of waste.
  • Organising delivery schedules, improving efficiency and punctuality.
  • Designed, costed, sourced, transported, set up, breakdown, planning, implementing and everything in between at a huge amount of diverse venues and event occasions, usually with time sensitive parameters, differing budgets and specific bespoke requirements. Inc weddings, funeral and corporate.
  • Encouraged an atmosphere of creativity amongst staff, fostering innovation in design.
  • Ran workshops for variety of clients of all ages, types of learners using assorted arrangements from Christmas wreaths to simple vase arrangements. Working with children through to the elderly.
  • Worked with large commercial relay floral service and then progressed to local shop to local shop relay, to to ensure and maintain any international orders but still provide local small business support for the area in the world flowers were required.

Reception and Studio Manager

Diablo tattoo
Rochester, Medway
09.2009 - 03.2020
  • Greeting clients and creating welcoming atmosphere for visitors by maintaining clean, friendly and organised reception area.
  • Handled various administrative duties like booking appointments, financial accounts, ordering, maintaining machinery, filing paperwork or updating calendars diligently.
  • Ensured sterile and clean environment for clients including strict day to day cleaning, Monthly deep cleans and Sterilizing tattoo equipment and areas for artists to ensure professional environment..
  • Helping clients with unique tattoo design and placement.
  • Assisted colleagues with ad-hoc tasks when required contributing to cohesive team environment.
  • Ensured timely scheduling of appointments with detailed coordination.
  • Organised travel arrangements for head artists and guest artists, facilitating seamless business trips and expos.
  • Keeping track of supplies and sundries, stock taking and reordering, avoiding sudden shortages .
  • Attended to emergency situations calmly whilst contacting appropriate personnel or attending to client swiftly.
  • Handled customer complaints professionally, ensuring speedy and satisfactory resolutions.
  • Handled cash and maintained records.
  • Assisted visitors with completing and submitting crucial paperwork.

Education

Basic understanding - Blood bourn pathogens, sterilization techniques.

In House at Diablo tattoo
Rochester, Medway
/2009 - /2009

NVQ Level 3 - Floristry

In House Training at Sweetpea and Olive Florists
Rochester, Medway
/2006 - /2007

NVQ Level 3 - Hospitality

In House training at Coopers cask pub
Brighton, Brighton and Hove
/2001 - /2002

National Diploma - Holistic Therapies

Brighton Tec
Brighton, Brighton and Hove
/1998 - /2000

B-Tec - Tv film and Video production. Radio and Stagecraft.

Brit School for the performing arts
Croydon
/1995 - /1997

GCSEs - School subjects

Westwood High School for Girls
West Norwood, Lambeth
/1990 - /1995

Skills

  • 30 years experience in customer service
  • 20 years Hospitality and Retail experience Inc client consultations event planning, event management, costing, sourcing, ordering, implementing, transportation, setup and break down
  • Friendly, lively, positive, approachable, resourceful with a diplomatic disposition and Incredible interpersonal skills, especially with dispute handling, customer relations and swift conflict resolution
  • Hygiene standards upkeep, inc food hygiene, health and safety, sterilization techniques
  • Trained in Basic First Aid, Pain management techniques, Food hygiene, Food safety, Fire safety and Alcohol licensing
  • Dedication to quality, attention to details and a high creative vision with versatile, critical, flexible, innovative thinking on my feet and decision making capacity
  • Appointment scheduling mastery and confidentiality maintenance
  • Crowd monitoring and Event safety with adaptability to changing conditions
  • Training and workshop execution I have worked with SEN and many types of learning abilities Children love me!

Affiliations

  • My interests include Animals, Film and TV, Music and gigs, Festivals, alternative fashions, food and all things Japanese.
  • I enjoy learning new skills and being creative. I occasionally trade at craft fairs with my creations.
  • Most importantly, my family means the world to me. I'm a mum of 2 boys aged 14 and 4 and I'm happily married too.
  • I want to make the world a nicer place with my ethos of "be nice be kind, always"

Certification

Certificates in:

Food Hygiene.

Health and Safety in the work place.

Licensee/ on licence to sell alcohol.

Basic and Higher First aid.

DBS (current)

Fire saftey (current)

References

References available upon request.

Timeline

Event Staff

Festivall / Occasional Group
11.2024 - Current

Bar Staff

The Rising Sun
06.2023 - 08.2024

Reception and Studio Manager

Diablo tattoo
09.2009 - 03.2020

Florist Business Owner

Sweetpea and Olive Florist
04.2007 - 07.2023

Basic understanding - Blood bourn pathogens, sterilization techniques.

In House at Diablo tattoo
/2009 - /2009

NVQ Level 3 - Floristry

In House Training at Sweetpea and Olive Florists
/2006 - /2007

NVQ Level 3 - Hospitality

In House training at Coopers cask pub
/2001 - /2002

National Diploma - Holistic Therapies

Brighton Tec
/1998 - /2000

B-Tec - Tv film and Video production. Radio and Stagecraft.

Brit School for the performing arts
/1995 - /1997

GCSEs - School subjects

Westwood High School for Girls
/1990 - /1995

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Jodi Roscow