Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Jodi-Anne Rowe

Nottingham,Nottinghamshire

Summary

Detail-oriented professional with expertise in customer relationship building, conflict resolution, and complaint handling. Skilled in utilising POS systems and CRM tools to enhance operational efficiency and ensure accuracy. Adept at collaborating within teams, demonstrating initiative, and applying knowledge of financial services principles to deliver exceptional results. Committed to continuous learning and proactive problem-solving to support organisational goals.

Overview

4
4
years of professional experience

Work history

Trading assistant

Sainsbury's
Nottingham, Nottinghamshire
12.2021 - Current
  • Drafted comprehensive reports on daily trading activities, incorporating insightful recommendations.
  • Assisted in developing innovative trading algorithms to optimise execution speed and price realisation
  • Ensured regulatory compliance by monitoring trades and reporting discrepancies.
  • Executed trades promptly under strict deadlines while maintaining attention to detail.
  • Delivered high-quality service to hundreds of customers weekly, addressing needs efficiently.
  • Managed customer complaints and queries with professionalism, fostering positive feedback.
  • Trained new team members, facilitating smooth onboarding and consistent service delivery.
  • Operated tills and processed payments according to company policy with accuracy.

Crew Member

KFC
Nottingham, NTT
08.2021 - 02.2022
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Executed daily operation procedures ensuring adherence to company's policies.
  • Handled high-pressure situations calmly providing solutions promptly with solely managing 30 orders online delivery orders each shift
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Managed inventory levels for efficient operations during peak hours.
  • Implemented promotional strategies to attract more customers during off-peak hours.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Provided personalised customer service fostering loyalty amongst clients.

Education

Bachelor of Arts - History

University of Nottingham
Nottingham

Skills

  • Excellent verbal and written communication
  • Conflict resolution & complaint handling
  • Customer relationship building
  • Attention to detail and accuracy
  • Fast learner with a proactive approach
  • POS systems and CRM tools familiarity
  • Team collaboration and initiative
  • Knowledge of financial services principles

Affiliations

  • Reading
  • Writing
  • Voluntary administrative work
  • Learning different languages

Timeline

Trading assistant

Sainsbury's
12.2021 - Current

Crew Member

KFC
08.2021 - 02.2022

Bachelor of Arts - History

University of Nottingham

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Jodi-Anne Rowe