Jodi Ang
London
Summary
Dedicated professional with expertise in customer service and cash handling, complemented by strong communication skills. Proficient in inventory check, kitchen duties, and maintaining cleanliness, ensuring efficient operations. Committed to delivering exceptional service and seeking opportunities to further develop skills in a dynamic environment.
Overview
13
13
years of professional experience
Work history
Bubble Tea Barista
Purcha
London
2025.06 - Current
- Greeted customers with professionalism and friendliness to enhance service experience.
- Resolved customer complaints promptly, maintaining a calm and professional demeanor.
- Adhered to store policies and procedures, minimising errors and boosting customer satisfaction.
- Operated electronic equipment, including cash register and credit card machines, with precision.
Barback
The Anthologist
London
2024.11 - Current
- Ensured smooth operation of the bar with stocking and replenishing supplies.
- Responded swiftly to bartender requests for better workflow efficiency on busy nights.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Changed beer kegs when needed to ensure uninterrupted service during peak times.
- Supported fast-paced service by efficiently restocking glasses and ice.
- Cleaned tables, removed empty glasses; ensured a tidy environment for customers.
Bubble Tea Barista
Chatime
London
2023.03 - 2024.11
- Greeted customers with professionalism and friendliness to enhance service experience.
- Resolved customer complaints promptly, maintaining a calm and professional demeanor.
- Adhered to store policies and procedures, minimising errors and boosting customer satisfaction.
- Operated electronic equipment, including cash register and credit card machines, with precision.
Bubble Tea Barista
The Alley
London
2022.10 - 2023.01
- Greeted customers with professionalism and friendliness to enhance service experience.
- Resolved customer complaints promptly, maintaining a calm and professional demeanor.
- Adhered to store policies and procedures, minimising errors and boosting customer satisfaction.
- Operated electronic equipment, including cash register and credit card machines, with precision.
Bubble Tea Barista
Gong Cha
Singapore
2012.08 - 2018.04
- Greeted customers with professionalism and friendliness to enhance service experience.
- Resolved customer complaints promptly, maintaining a calm and professional demeanor.
- Adhered to store policies and procedures, minimising errors and boosting customer satisfaction.
- Operated electronic equipment, including cash register and credit card machines, with precision.
Barista
Starbucks
Singapore
2016.05 - 2016.05
- Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries
- Maintained inventory of coffee beans and supplies, ensuring a smooth and consistent workflow
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
Education
Bachelor's - Film Production
SAE Institute
London 09/2022 - 08/2024
Diploma - Filmmaking
New York Film Academy
Australia 01/2019 - 01/2020
Skills
- Customer service
- Cash handling
- Communication Skills
- Inventory check
- Kitchen Duties
- Cleaning
Websites
Languages
English
Upper intermediate
B2
Chinese
Intermediate
B1
References
References available upon request
Timeline
Bubble Tea Barista
Purcha
2025.06 - Current
Barback
The Anthologist
2024.11 - Current
Bubble Tea Barista
Chatime
2023.03 - 2024.11
Bubble Tea Barista
The Alley
2022.10 - 2023.01
Barista
Starbucks
2016.05 - 2016.05
Bubble Tea Barista
Gong Cha
2012.08 - 2018.04
Bachelor's - Film Production
SAE Institute
09/2022 - 08/2024
Diploma - Filmmaking
New York Film Academy
01/2019 - 01/2020