Jodie Johnson
Technical Engineer
London
Summary
I am a Dynamic Technical Engineer at Man Group with 5+ years in technical support. I am currently working in Identity and Access Management gaining experience in global access control and user lifecycle management. I have a proven track record of improving ticketing efficiency, mentoring apprentices, and collaborating with cybersecurity teams. With my creative problem-solving skills and graphic design background I actively contributing to the Technology Select Committee through innovation initiatives and strategic cost analysis presentations. I am an aspiring leader focused on mentoring, strategic development, and building inclusive, high-performing teams while driving cross-departmental collaboration and visibility.
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsOverview
9
9
years of professional experience
3
3
Certifications
Work History
IAM Analyst
Man Group
12.2024 - Current
- Administer and maintain user identities across internal and external systems, ensuring compliance with access governance policies.
- Oversee onboarding/offboarding processes and access provisioning to support secure lifecycle management.
- Collaborate closely with cybersecurity, HR, and infrastructure teams to implement access control measures aligned with best practices.
- Drive improvements in identity workflows by analysing current processes and identifying automation opportunities.
- Contribute to IAM policy development and documentation to enhance operational consistency and reduce risk.
- Leverage technical tools (e.g., Active Directory, Azure AD, SailPoint, Entitle) to manage entitlements and group structures.
- Evaluated current processes to develop improvement plans.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Technical Support Engineer
Man Group
09.2022 - 12.2024
- Manage global access control and user lifecycle management as part of the IAM team.
- Collaborate with cybersecurity teams to enhance security posture and compliance.
- Improve ticketing workflows and automation, significantly reducing support resolution times.
- Mentor apprentices and junior team members, fostering knowledge-sharing and team growth.
- Act as escalation point for complex technical issues within End User Support.
- Tailor solutions to client environments ensuring minimal business disruption.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Delivered Tier-3 support and SME input to internal and external customers.
Technical Support Engineer
Aramco Overseas Company B.V
09.2021 - 09.2022
- Maintained and configured critical systems and servers during peak periods.
- Provided non-technical stakeholders with clear, actionable support and guidance.
- Managed onboarding IT setups including software installs and permissions.
- Diagnosed and resolved advanced technical issues in collaboration with vendors.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Documented faults and bugs for referral to development staff for use in updates.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
Electronics Repair Technician
York IT Services
01.2019 - 07.2019
- Provided on-site and remote IT support to local businesses, including server maintenance, data backups, and network troubleshooting.
- Installed and configured Wi-Fi systems in restaurants, cafés, and small offices to ensure reliable connectivity.
- Set up hardware and software for new workstations and conducted troubleshooting for end-user issues across various environments.
- Delivered personalised tech support to clients with varying technical proficiency, ensuring clear communication and satisfaction.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and tested, repaired and refurbished products for proper operation.
- Utilized variety of tools and diagnostic equipment to complete repairs.
Security Vetting Officer
UK Security Vetting
09.2018 - 01.2019
- Obtained background check data on characters, financial statuses and personal histories.
- Reviewed and analyzed detailed records.
- Performed financial background checks.
- Uploaded evidence into case management system each day.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
ISS Apprentice: Information Systems Analyst
Ministry Of Defence
02.2017 - 09.2018
- Led cyber security briefings and improved compliance with policy.
- Implemented ticketing system to improve support targets by 26%.
- Acted as SME for SharePoint and information management.
- Supported high-security environments requiring DV-STRAP clearance conditions.
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
- Compiled, cleaned and manipulated data for proper handling in Official and Secret environments.
ISS Apprentice: Defence Assurance + Info Security
Ministry Of Defence
09.2016 - 02.2017
- Supported classified environments by maintaining secure access and documentation.
- Reviewed innovative software for compliance with Joint Services Publications.
- Delivered cyber security awareness briefings for personal electronic devices.
- Ensured stable network performance to maintain operational readiness.
- Participated in high-level briefings to gain a broad understanding of strategic defence IT operations.
- Performed risk analyses to identify appropriate security countermeasures.
Education
Diploma - IT Professional Diploma
01.2018
- IT Professional Diploma Awarded with Distinction
- ISS Apprentice, Ministry of Defence | Completed 2018
Foundation Degree - Graphic Design
01.2016
- Degree Awarded with Distinction
A Levels -
01.2015
- Grades: C, C, D
Skills
- Cross-platform system administration
- Bloomberg technical support
- Hardware Repair and Software Debugging
- System imaging techniques
- Analytical problem-solving
- Effective communication
- Providing mentorship
- Effective team engagement
- Operational efficiency enhancement
- Original concept development
- Identity provisioning
- System integration testing
Additional Experience
Gap Year | Feb 2020 – Aug 2021
- Worked across IT, agriculture, and childcare during extended travel; continued building practical skills in varied environments.
Technology Select Committee | Apr 2024 – Present
- Appointed to the Technology Select Committee (TSC), collaborating directly with the Technology Management Committee (TMC).
- Delivered strategic recommendations on team cohesion, departmental culture, and cross-functional collaboration.
- Led a commercial-awareness initiative resulting in a department-wide social event, improving visibility and engagement.
- Developed and pitched a cost analysis strategy to the Technology Board, working closely with the finance team.
- Promoted innovation and strategic alignment across technology teams, representing early career professionals.
Languages
Python
Elementary
HTML
Limited Working
C+
Elementary
Powershell
Full Professional
Software
Webex Administration
Slack Administration
O365 Administration
Mac OS Administration
Octopus
Service Now
Sailpoint
Workato
Active Directory
Change Auditor
MS Applications
Certification
- DBS Clearance | 2019-09
- RIITTech & AMBCS | 2017-02 to 2018-02
- Bloomberg Support | 2022-11
- Privilege Management for Windows | 2023-02
- From Engineer to Tech Manager | 2024-06
Similar Profiles
Josh JonesJosh Jones
Business Manager - COO Office at Man GroupBusiness Manager - COO Office at Man Group
Alex BOURGAlex BOURG
Information Security Operations at Man GroupInformation Security Operations at Man Group
Anna TescuAnna Tescu
Recruitment Business Partner at Man GroupRecruitment Business Partner at Man Group
Hanga LovasHanga Lovas
Executive Assistant & Office Administrator at The Last MileExecutive Assistant & Office Administrator at The Last Mile
Anna GodlewskaAnna Godlewska
Registered pharmacy technician at Pearl Chemist GroupRegistered pharmacy technician at Pearl Chemist Group