Open To Work
Jocelyn Nicholson
Rotherham
Work Preference
Summary
Customer service professional with solid background in managing customer interactions and ensuring satisfaction. Known for reliability and adaptability, consistently achieving positive outcomes. Excel at conflict resolution and effective communication, fostering collaborative team environment.
Successful customer service advisor with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Work History
Customer Service Advisor
The Vernon Building Society
- Resolved customer inquiries by providing accurate information and prompt issue resolution.
- Managed customer accounts to ensure data accuracy and compliance with company policies.
- Processed transactions efficiently while maintaining high attention to detail.
- Collaborated with team members to improve service delivery and enhance customer satisfaction ratings.
Learning Support Assistant
St. Ralph Sherwin Voluntary Academy
- Supported students with diverse learning needs in classroom settings to promote inclusivity.
- Assisted teachers in effectively implementing individualized education plans, enhancing student outcomes.
- Facilitated small group activities, increasing student engagement and comprehension.
- Monitored student progress, providing feedback to educators for customized instruction.
Teaching Assistant Level 3
Stockport MBC
- Assisted lead teachers in developing lesson plans and instructional materials.
- Supported student learning through individualized attention during class activities.
- Collaborated with educators to implement effective classroom management strategies.
- Facilitated communication among students, teachers, and parents regarding academic progress.
Telephone Fundraiser
RNIB
- Engaged potential donors through effective communication to boost fundraising efforts.
- Developed and maintained relationships with supporters to strengthen donor loyalty.
- Utilized customer relationship management software for tracking interactions and donations.
- Collaborated with team members to refine strategies and enhance outreach effectiveness.
Self Employed
Network Marketing
- Demonstrated strong personal responsibility and self-motivation in diverse settings.
- Thrived in fast-paced environments, maintaining productivity and focus.
- Excelled at both independent tasks and collaborative team efforts.
- Adapted quickly to new situations, proving ability to learn efficiently.
Check Out Operator
COOP
- Resolved customer inquiries by providing accurate information and prompt issue resolution.
- Managed customer accounts to ensure data accuracy and compliance with company policies.
- Processed transactions efficiently while maintaining high attention to detail.
- Collaborated with team members to improve service delivery and enhance customer satisfaction ratings.
Education
Bachelor of Science - Education
Cebu Normal University
Cebu PhilippinesFoundation Degree - Education
The Open University
Milton Keynes07.2017
Skills
Call center experience
Customer relations
Call center operations
KPI monitoring
Customer focus
Schedule management
Account management
Building rapport
Appointment scheduling
Assertiveness
Dispute resolution
Research and due diligence
Customer service excellence
Team building
Complaint handling
Work order preparation
Payment processing
Quality assurance
Live chat support
Product or service support
Follow-up calls
Email management
Information security
Paperwork processing
Microsoft outlook
Data collection
Customer service
Order processing
Product knowledge
Prioritization
Sales expertise
Receiving support
Accomplishments
.Author of matcha green tea health secrets self-published on multi-platforms
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Languages
Tagalog
Advanced (C1)
English
Advanced (C1)
Spanish
Elementary (A2)
cebuano
Advanced (C1)
Timeline
Customer Service Advisor
The Vernon Building Society
Learning Support Assistant
St. Ralph Sherwin Voluntary Academy
Teaching Assistant Level 3
Stockport MBC
Telephone Fundraiser
RNIB
Self Employed
Network Marketing
Check Out Operator
COOP
Bachelor of Science - Education
Cebu Normal University
Foundation Degree - Education
The Open University