Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jocelyn Nicholson

Rotherham

Summary

Customer service professional with solid background in managing customer interactions and ensuring satisfaction. Known for reliability and adaptability, consistently achieving positive outcomes. Excel at conflict resolution and effective communication, fostering collaborative team environment.

Successful customer service advisor with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Work History

Customer Service Advisor

The Vernon Building Society
  • Resolved customer inquiries by providing accurate information and prompt issue resolution.
  • Managed customer accounts to ensure data accuracy and compliance with company policies.
  • Processed transactions efficiently while maintaining high attention to detail.
  • Collaborated with team members to improve service delivery and enhance customer satisfaction ratings.

Learning Support Assistant

St. Ralph Sherwin Voluntary Academy
  • Supported students with diverse learning needs in classroom settings to promote inclusivity.
  • Assisted teachers in effectively implementing individualized education plans, enhancing student outcomes.
  • Facilitated small group activities, increasing student engagement and comprehension.
  • Monitored student progress, providing feedback to educators for customized instruction.

Teaching Assistant Level 3

Stockport MBC
  • Assisted lead teachers in developing lesson plans and instructional materials.
  • Supported student learning through individualized attention during class activities.
  • Collaborated with educators to implement effective classroom management strategies.
  • Facilitated communication among students, teachers, and parents regarding academic progress.

Telephone Fundraiser

RNIB
  • Engaged potential donors through effective communication to boost fundraising efforts.
  • Developed and maintained relationships with supporters to strengthen donor loyalty.
  • Utilized customer relationship management software for tracking interactions and donations.
  • Collaborated with team members to refine strategies and enhance outreach effectiveness.

Self Employed

Network Marketing
  • Demonstrated strong personal responsibility and self-motivation in diverse settings.
  • Thrived in fast-paced environments, maintaining productivity and focus.
  • Excelled at both independent tasks and collaborative team efforts.
  • Adapted quickly to new situations, proving ability to learn efficiently.

Check Out Operator

COOP
  • Resolved customer inquiries by providing accurate information and prompt issue resolution.
  • Managed customer accounts to ensure data accuracy and compliance with company policies.
  • Processed transactions efficiently while maintaining high attention to detail.
  • Collaborated with team members to improve service delivery and enhance customer satisfaction ratings.

Education

Bachelor of Science - Education

Cebu Normal University
Cebu Philippines

Foundation Degree - Education

The Open University
Milton Keynes
07.2017

Skills

Call center experience

Customer relations

Call center operations

KPI monitoring

Customer focus

Schedule management

Account management

Building rapport

Appointment scheduling

Assertiveness

Dispute resolution

Research and due diligence

Customer service excellence

Team building

Complaint handling

Work order preparation

Payment processing

Quality assurance

Live chat support

Product or service support

Follow-up calls

Email management

Information security

Paperwork processing

Microsoft outlook

Data collection

Customer service

Order processing

Product knowledge

Prioritization

Sales expertise

Receiving support

Accomplishments

.Author of matcha green tea health secrets self-published on multi-platforms

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.

Languages

Tagalog
Advanced (C1)
English
Advanced (C1)
Spanish
Elementary (A2)
cebuano
Advanced (C1)

Timeline

Customer Service Advisor

The Vernon Building Society

Learning Support Assistant

St. Ralph Sherwin Voluntary Academy

Teaching Assistant Level 3

Stockport MBC

Telephone Fundraiser

RNIB

Self Employed

Network Marketing

Check Out Operator

COOP

Bachelor of Science - Education

Cebu Normal University

Foundation Degree - Education

The Open University

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Jocelyn Nicholson