Jocelyn Greenfield
Southend On Sea ,Essex
Summary
Dynamic and results-driven professional with a strong proficiency in Hootsuite and extensive multiplatform knowledge. Demonstrates exceptional social media savvy, adept at crafting effective content strategies tailored to diverse customer personas. Known for decision-making prowess, time management skills, and a positive mindset, complemented by empathy and understanding. Committed to leveraging these competencies to drive impactful social media campaigns and enhance brand presence.
Overview
5
5
years of professional experience
Work history
Theatre usher
Trafalgar Entertainment
Southend On Sea , Essex
2025.03 - Current
- Facilitated timely entry and exit of patrons, minimising disruptions during performances.
- Contributed to positive theatre atmosphere by providing friendly and professional service to patrons.
- Resolved guest queries promptly, improving customer experience within the establishment.
- Provided excellent customer service when selling tickets and merchandise, answering questions and distributing programs.
- Maintained auditorium cleanliness, ensuring an enjoyable experience for audience members.
- Assisted manager with various administrative tasks to support team operations.
Counter staff member
Bansals Pharmacy
Southend On Sea , Essex
2021.07 - 2024.09
- Welcomed customers warmly on arrival to create a friendly environment.
- Handled cash transactions accurately for financial integrity.
- Promoted store loyalty programmes, fostering customer engagement and retention.
- Resolved complaints effectively, restoring customer confidence and satisfaction in our services.
- Collaborated with team members to streamline operations and enhance service delivery.
- Sorted incoming deliveries efficiently, reducing clutter in storage areas.
- Supported pharmacists with routine tasks, increasing operational efficiency.
- Learned new pharmaceutical software quickly enabling speedy processing of prescriptions.
- Interacted professionally with healthcare providers maintaining strong professional relationships.
Education
A-Levels -
Shoeburyness High School
Southend-on-Sea 09/2022 - 06/2024
Bachelor of Business Administration - Digital Marketing and Advertisement
London South Bank University
London, England 10/2024 -
Skills
- Hootsuite proficient
- Multiplatform knowledge
- Social media savvy
- Customer personas
- Content strategy
- Decision-Making prowess
- Time management
- Positive mindset
- Empathy and understanding
Affiliations
- I enjoy reading as a way to grow personally and stay informed. I am actively involved in social media content creation, including editing TikTok videos for my personal page, which has strengthened my creativity, attention to detail, and understanding of digital trends. I also value spending quality time with my family, which has helped me develop strong interpersonal skills and maintain a healthy work-life balance.
Accomplishments
I hold professional certifications in Hootsuite, which have strengthened my knowledge of social media management, content scheduling, analytics, and audience engagement. These certifications reflect my commitment to developing practical digital marketing skills and staying up to date with current social media best practices.
Timeline
Theatre usher
Trafalgar Entertainment
2025.03 - Current
Counter staff member
Bansals Pharmacy
2021.07 - 2024.09
A-Levels -
Shoeburyness High School
09/2022 - 06/2024
Bachelor of Business Administration - Digital Marketing and Advertisement
London South Bank University
10/2024 -