Jocasta Choi
Bershire, Reading,United Kingdom
Summary
Positive and approachable dedicated to enhancing customer experiences. Demonstrates strong communication and empathy, resolving customer concerns effectively. Collaborates with team members to deliver high-quality service in fast-paced environments.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Teaching Assistant
Reading College
Reading
09.2025 - 04.2026
- Adapted teaching materials to meet the specific needs of individuals, fostering inclusive education.
Sushi Chef Assistant and Waitress
Sushimania
Reading
07.2025 - 08.2025
- Prepared various sushi rolls, nigiri and sashimi to exact menu and presentation specifications.
- Worked with outstanding efficiency across sushi preparation, consistently meeting demands of peak restaurant hours.
- Hand-rolled sushi with care and accuracy to create uniform, visually appealing dishes.
- Maintained sushi preparation areas to rigorous hygiene standards through consistent, thorough cleaning practices.
- Collaborated with kitchen teams to efficiently prepare sushi ingredients and dishes, ensuring timely service during peak hours.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance the dining experience.
- Resolved customer complaints with empathy, providing tailored solutions to enhance overall dining satisfaction.
- Documented customer orders, calculated bills and processed payments.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Collaborated with the front-of-house team to ensure seamless service delivery and address any customer concerns promptly.
- Supervised work of cooks and kitchen helpers helping to keep the kitchen running smoothly.
Engineering
P&G
Reading
05.2024 - 05.2024
- Tested equipment, machinery and instruments to assess proper functioning.
- Oversaw the maintenance of critical infrastructure, ensuring operational reliability and safety standards were met.
- Kept project leaders regularly updated with progress, maintaining open, productive communication.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
- Prepared detailed reports and presentations to communicate project status and results to senior management and clients.
Education
Certificate of Higher Education - Information Technology
Reading College
Reading01-2026
Skills
- Customer service
- Team collaboration
- Data analysis
- Time management
- Teamwork
- Strong communication
- Positive and approachable
- Organised and reliable
- Highly responsible and reliable
- Patience and composure
Languages
English
Upper Intermediate
B2
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Proficient
C2
Interests
I am a Passionate animal lover with three cats, including one adopted through volunteering I've cared for my other two since they were kittens I loe animals and enjoy caring for them, learning their personalities, and watching them grow
Timeline
Teaching Assistant
Reading College
09.2025 - 04.2026
Sushi Chef Assistant and Waitress
Sushimania
07.2025 - 08.2025
Engineering
P&G
05.2024 - 05.2024
Certificate of Higher Education - Information Technology
Reading College