EMMANUEL DOUABOU
Tobermore
Overview
22
22
years of professional experience
Work History
Translator and Interpreter
Self-employed
06.2021 - Current
- Translated documents from French - English _ Danish.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
Customer Service Executive
Pearson Vue
12.2019 - 04.2021
- Expertly handle candidates’ questions about Pearson Vue program’s policies, procedures, rules, regulations and tests
- Provide the support necessary to help candidates perform their best on test day
- Update customer records and updating various logs (complaints/payments/fraud/customer notes)
- Create and / or, schedule and / or cancel exams appointments for individuals or organizations
Customer Service Representative
National Pen
05.2019 - 10.2019
- Supports customers by providing helpful information, answering questions, and responding to complaints
- Ensure that customers are satisfied with products, services, and features
- Up selling products and service to clients and processing payments
- Solved problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments
Customer Relations Manager
Accurate Europe Translation
04.2017 - 03.2019
- Successful managed, maintained and cultivated daily client relationships and expectations as primary contact, providing strategic counselling
- Maintained strong relationships with client service and expanded current client database
- Maintained and provided support for all purchase order processing
Founder
Festorama Organization
01.2015 - 02.2017
- Company Overview: (Event Bureau)
- Formulated policies, strategic plans and implemented procedures and growth initiatives
- Design, implementation and management of events
- Logistics management
- Budget Negotiations
- (Event Bureau)
French Teacher
AOF
05.2013 - 11.2015
- Company Overview: (Evening Courses -Adults Education)
- Successfully ensured students met high classroom behaviour standards
- Managed learning processes to meet curriculum standards
- Maintained and updated class records completely and accurately as required by state law
- Supported implementation of district educational philosophy and mission
- Facilitated a classroom environment planned to optimize learning
- Ensured compliance with pre-set curriculum materials and methods
- Maintained and updated lesson plans and student progress reports
- (Evening Courses -Adults Education)
Sales Representative
Groupement Africain de Transaction-SA
09.2011 - 03.2013
- Company Overview: (Import-Export of Phytosanitary products)
- Ensure the overall administrative management of the Group
- Assist and advise the Director General in the development of strategic choices
- Define the overall strategy of the company and its implementation
- Develop commercial and marketing policy
- Lead, animate, coordinate and control teams’ activities
- Negotiations with international partners
- (Import-Export of Phytosanitary products)
French teacher, translator and interpreter
Police of Copenhagen Vestegns
08.2009 - 06.2011
- Convert information, written materials from French to Danish language
Taking Care of family member
08.2007 - 07.2009
Fundraiser
NGO Actionafrica
03.2007 - 07.2007
- Identify and build relationships with potential donors
- Attend community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships
- Contact corporate representatives, government officials, or community leaders to increase awareness of organizational causes, activities, or needs
Writing Master's Thesis
08.2006 - 02.2007
Project Manager
Destree Organization
09.2005 - 12.2006
- Company Overview: (Management of meeting and conference)
- Create & manage project plans
- Define project schedules, allocate resources and monitor progress
- Lead process of issue identification and resolution
- Analyse customer needs and give them a professional and individual
- Organization of showrooms and fairs
- (Management of meeting and conference)
Customer service
IP Globalnet
06.2004 - 08.2005
- Answer customer phone calls regarding existing account
- Respond to questions and concerns about service, and escalate calls appropriately
- Consult with customers to evaluate needs and determine best options
- Upgrade service and offer additional service packages or options
- Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns
Trainee
Permanent Representation of Denmark to the European Union
02.2003 - 05.2004
- Company Overview: EU’s Foreign and Security Policy - Political and Security Committee (PSC)
- Preparing meetings and drafting minutes
- Researching on a particular project
- Regularly participate in different meetings between the Council, the Commission and the Parliament, and assist diplomats in their daily tasks
- Conducting research, compiling documentation and writing reports and policy proposals for the Unit
- Following Think Tank publications or helping the press office to monitor statements of the ministers
- EU’s Foreign and Security Policy - Political and Security Committee (PSC)
Education
English and American Culture Studies -
Lado International School
Silver spring, Maryland01.2007
Master in Culture Communication and Political Science - French and International Studies
Aalborg University
01.2007
D.E.E.S - European Studies (Erasmus Exchange Student)
University of Louvain-la-Neuve
01.2002
Bachelor of Languages and International Studies -
Aalborg University
01.2002
Teaching course (not completed) -
Aalborg Seminarium
01.1997
Skills
- Excellent communication skills
- Customer focused
- Good telephone manner
- Good organizational skills
- Planning skills
- Relationship building skills
- Problem-solving skills
- Persuasion
- Negotiation
- High attention to details
- Ability to work under pressure
- Excellent teamwork skills
- Computer proficiency
Languages
French (mother tongue)
English
Danish
Spanish (beginner)
Hobbies and Interests
- Music: Bass guitar and Rhythmic guitar player - Singer
- Dance: Salsa dance instructor
- Sport: Tennis, Table Tennis, Biking, Gym
Timeline
Translator and Interpreter
Self-employed
06.2021 - Current
Customer Service Executive
Pearson Vue
12.2019 - 04.2021
Customer Service Representative
National Pen
05.2019 - 10.2019
Customer Relations Manager
Accurate Europe Translation
04.2017 - 03.2019
Founder
Festorama Organization
01.2015 - 02.2017
French Teacher
AOF
05.2013 - 11.2015
Sales Representative
Groupement Africain de Transaction-SA
09.2011 - 03.2013
French teacher, translator and interpreter
Police of Copenhagen Vestegns
08.2009 - 06.2011
Taking Care of family member
08.2007 - 07.2009
Fundraiser
NGO Actionafrica
03.2007 - 07.2007
Writing Master's Thesis
08.2006 - 02.2007
Project Manager
Destree Organization
09.2005 - 12.2006
Customer service
IP Globalnet
06.2004 - 08.2005
Trainee
Permanent Representation of Denmark to the European Union
02.2003 - 05.2004
Master in Culture Communication and Political Science - French and International Studies
Aalborg University
D.E.E.S - European Studies (Erasmus Exchange Student)
University of Louvain-la-Neuve
Bachelor of Languages and International Studies -
Aalborg University
Teaching course (not completed) -
Aalborg Seminarium
English and American Culture Studies -
Lado International School
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