Jobin Benny
Kochi
Summary
Motivated Cybersecurity graduate with hands-on experience in cloud infrastructure, network security, and incident response. Strong academic foundation (MSc Cyber Security) combined with practical exposure to AWS, SIEM tools, and ISO 27001. Skilled communicator with proven ability to resolve issues under pressure, gained from customer support and care roles. Currently pursuing CompTIA Security+ and Blue Team Level 1 (BTL1), seeking a junior SOC Analyst, Security Operations, or Cloud Security role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
Hesley Group
05.2024 - Current
- Identified and reported potential safety/security risks; followed strict escalation protocols
- Maintained incident documentation in compliance with safeguarding standards
- Collaborated with multi-disciplinary teams to deliver secure and safe support plans
Customer Experience Specialist
G4S Facilities Management (UK) Ltd
01.2024 - 05.2024
- Improved Net Promoter Score (NPS) by 20% through process refinements and customer advocacy
- Implemented structured feedback system, boosting retention by 15%
- Delivered training programme increasing agent efficiency by 25% through data-driven insights
Customer Service Representative (Help Desk)
Ant Marketing (NHS)
08.2023 - 11.2023
- Handled high-volume inbound calls, resolving queries quickly and accurately
- Documented incidents in CRM with precision, ensuring accurate reporting
- Built rapport with patients/service users while maintaining confidentiality
Fulfillment Centre Associate
Amazon
09.2021 - 05.2023
- Consistently achieved operational KPIs in a fast-paced environment
- Trained and mentored new staff, ensuring compliance with safety/security procedures
Cloud Security Associate (Intern)
Virtual Testing Foundation
06.2021 - 09.2021
- Designed secure AWS VPCs with public/private subnets, security groups, and NACLs
- Automated deployments using CloudFormation; configured AMIs, ELB, and Auto Scaling Groups
- Monitored data access to safeguard confidential information
Education
MSc - Cyber Security
Sheffield Hallam University
Sheffield, United Kingdom11.2022
BCA – Bachelor of Computer Applications -
Baselios Poulose II Catholicos College
Ernakulam, Kerala, India11.2020
Skills
- Network security, IDS/IPS, SIEM monitoring
- Log analysis & threat detection
- AWS (VPC, subnets, SGs, NACLs, ELB, ASG, AMIs)
- Infrastructure as Code (CloudFormation)
- Wireshark, Splunk, Nessus, Burp Suite
- Nmap, Metasploit, Firewalls, SolarWinds
- Incident reporting & escalation
- OSINT awareness, risk assessment
Certification
- ISO 27001 Lead Auditor (coursework)
- CompTIA Security+ – In progress
- Blue Team Level 1 (BTL1) – In progress
Timeline
Support Worker
Hesley Group
05.2024 - Current
Customer Experience Specialist
G4S Facilities Management (UK) Ltd
01.2024 - 05.2024
Customer Service Representative (Help Desk)
Ant Marketing (NHS)
08.2023 - 11.2023
Fulfillment Centre Associate
Amazon
09.2021 - 05.2023
Cloud Security Associate (Intern)
Virtual Testing Foundation
06.2021 - 09.2021
MSc - Cyber Security
Sheffield Hallam University
BCA – Bachelor of Computer Applications -
Baselios Poulose II Catholicos College
HOMELABS & PRACTICAL PROJECTS
- Built Splunk SIEM lab ingesting Windows event logs; created detection rules for brute-force attempts.
- Designed secure AWS VPC with IAM, NACLs, and CloudTrail monitoring.
- Conducted penetration testing on Metasploitable VMs using Nmap, Burp Suite, and Metasploit; documented findings and mitigations.
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