Jobin Alex Varghese
Harlow,Essex
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Seeking a position to utilize my skills and abilities in the IT & Communication industry that offers professional growth while being resourceful, innovative and flexible.
Competent and experienced Technical Lead, with over 14 years of experience in managing multi-disciplinary teams of varying sizes and diverse knowledge in Order management and Provisioning. Hands-on experience with all phases of projects, especially Migration/Up-gradation, Implementation, Routing and Testing.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Technical lead
Prodapt Solutions UK
Reading, Reading
2021.01 - Current
- Managed team of 6 personnel focused on implementing resolutions and updates.
- Delivered technical strategy in line with agreed project roadmap.
- Measured productivity to identify bottlenecks and implement improvements.
- Determined technical requirements to guide development and delivery of project work.
- Created action plans for timely resolution of technical risks, issues and conflicts.
- Used Service Now & USMS to track support tickets and document actions.
- Trained new and junior staff in Incident & Problem Management.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Guided clients toward improved organisational structures and better solutions for identified problems.
- Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
- Encouraged development of clear objectives and action plans.
- Helped organisations improve customer satisfaction and achieve measurable results.
- Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .
- Documented workflow charts, records and job descriptions to guide overall organisational improvements.
- Highlighted undetected organisational needs to improve business performance.
- Interviewed staff to obtain personal observations and insights into existing procedural strengths and weaknesses.
- Analysed and understood situations to develop action plans.
- Modified current systems to enhance workflows and meet new needs.
- Monitored system performance using recognised and agreed criteria.
- Consulted with users and management to formulate guiding principles.
Lead Engineer
Prodapt Solution Pvt Ltd
Chennai
2017.01 - 2020.08
- Incident/Change/Order Management : IT Operations Application Support for Cable & Wireless Communications, Liberty Latin America.
Lead Engineer
Prodapt Solution Pvt Ltd
Netherlands
2015.08 - 2017.01
- IT & Network Support/Testing for Liberty Global’s Mobile Competence Centre.
Senior Software Engineer
Prodapt Solution Pvt Ltd
Chennai
2013.12 - 2015.08
- Network Support & Testing for Liberty Global’s Mobile Competence Centre.
Senior Engineer
PLINTRON TECHNOLOGY SERVICES LTD
Chennai
2012.09 - 2013.12
- Plintron IN nodes, Telecom Testing- Keynote Sigos (2G & 3G),Lyca Mobile, 16 Countries.
CORE CONFIGURATION ENGINEER-Tier 2 NSS
NOKIA SOLUTIONS NETWORKS PVT LTD (GNOC)
Chennai
2011.07 - 2012.09
- Telephone Switching Network (2G & 3G),Vodafone-India, South Circles (CHN, ROTN, KERL, AP, KAR, MAH)
Network Switching Subsystem Engineer
NOKIA-SIEMENS NETWORKS PVT LTD
Cochin
2009.09 - 2011.06
- Telephone Switching Network, Vodafone Kerala Circle.
Education
Bachelor of Engineering - Electronics & Communication
Anna University
Chennai,India 2002.08 - 2006.05
Skills
- Process Improvement
- Data analysis
- Programme compliance
- Process improvements
- Change management
- Stakeholder relationship management
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Inventory management
- Quality Assurance
- Employee management
- Project Management
- Excel proficiency
- People Management
- Creative problem solving
- IT support
- Client account management
- Leadership skills
- Operational support
- Customer relationship building
Custom
I hereby declare that all the information furnished above is true to the best of my knowledge and consent.
Personal Information
- Authorized To Work: Yes
- Date of birth: 08/16/84
- Gender: Male
- Marital status: Married
Affiliations
- Travelling
- Cooking
Accomplishments
Distinguished Mentor Award
Languages
English
Fluent
Malayalam
Native
Tamil
Fluent
Hindi
Intermediate
References
References available upon request.
Timeline
Technical lead
Prodapt Solutions UK
2021.01 - Current
Lead Engineer
Prodapt Solution Pvt Ltd
2017.01 - 2020.08
Lead Engineer
Prodapt Solution Pvt Ltd
2015.08 - 2017.01
Senior Software Engineer
Prodapt Solution Pvt Ltd
2013.12 - 2015.08
Senior Engineer
PLINTRON TECHNOLOGY SERVICES LTD
2012.09 - 2013.12
CORE CONFIGURATION ENGINEER-Tier 2 NSS
NOKIA SOLUTIONS NETWORKS PVT LTD (GNOC)
2011.07 - 2012.09
Network Switching Subsystem Engineer
NOKIA-SIEMENS NETWORKS PVT LTD
2009.09 - 2011.06
Bachelor of Engineering - Electronics & Communication
Anna University
2002.08 - 2006.05