Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Erin Grant

Elgin,Moray

Summary

Warm, energetic, and approachable with a background in leisure and customer-facing roles. I love making people feel welcome, thrive in busy social environments, and enjoy being part of a fun team. Looking for an opportunity to combine great customer service with a positive, friendly vibe. Motivated and driven to enjoy a work life balance and bring more energy into my work.

Overview

10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Duty officer

Moray Leisure Centre
Elgin, Moray
2025.11 - Current
  • Addressed staff issues promptly, enabling a professional workplace.
  • Handled emergency situations, ensuring safety and well-being of all present.
  • Ensured seamless operations by effectively managing the daily schedule and delegating tasks.
  • Managed administrative tasks.
  • Monitored guest behaviour to ensure adherence to company policies and guidelines.
  • Provided excellent customer service for improved client satisfaction.
  • Guided visitors throughout the facility; enhancing their overall experience.
  • Conducted routine safety inspections, maintaining a secure environment at all times.
  • Achieved optimal results by efficiently resolving customer complaints and queries.
  • Maintained high standards of safety with strict adherence to government regulations.

Lifeguard/Supervisor & Swim teacher

Moray Leisure Centre
Elgin, Moray
2022.02 - Current
  • Ensured safety of swimmers by diligent monitoring of pool activities.
  • Prepared detailed reports on incidents, aiding in future prevention measures.
  • Worked flexible shifts including holidays and weekends providing continuous coverage.
  • Inspected safety equipment regularly, ensuring readiness at all times.
  • Taught swimming lessons to improve participants' abilities.
  • Provided first aid for minor injuries, ensuring quick recovery.
  • Supervised a team of lifeguards, enhancing overall efficiency.
  • Collaborated with management to maintain high standards of facility cleanliness.
  • Trained junior lifeguards for improved performance and effectiveness.

Cheerleading coach

ASCD
Elgin, Moray
2016.09 - Current
  • Managed a successful cheerleading company, overseeing daily operations and class scheduling
  • Built strong relationships with clients, parents, and students through excellent communication and customer service
  • Planned and delivered fun, engaging cheerleading sessions for a variety of age groups and abilities
  • Managed social media promotion, bookings, and customer enquiries
  • Organised events, performances, and competitions in a fast-paced environment
  • Handled cash payments, budgeting, and business administration responsibilities
  • Created a welcoming and supportive atmosphere that encouraged teamwork and confidence
  • Developed strong leadership, organisation, and multitasking skills while running the business independently
  • Worked flexibly under pressure and maintained a positive, energetic attitude
  • Trained and motivated students while ensuring a safe and inclusive environment

Gym instructor

Moray Leisure Centre
Elgin, Moray
2023.06 - Current
  • Ensured smooth day-to-day operations.
  • Enhanced gym safety with regular equipment checks and maintenance.
  • Coached individuals towards healthier lifestyles.
  • Assisted in the induction process for new members, offering comprehensive tours and membership benefits explanation.
  • Designed varied workout routines to achieve diverse fitness goals.
  • Demonstrated use of complex gym machinery to novice users.

Waitress assistant

Johnstons of Elgin
Elgin, Moray
2019.09 - 2022.02
  • Collaborated with team to provide efficient service during peak hours.
  • Assisted in menu planning, contributing to variety and innovation.
  • Facilitated smooth operations by setting up tables and booths.
  • Delivered meals swiftly, contributing to positive dining experience for guests.
  • Enhanced dining experience through friendly interaction with customers.
  • Worked closely with kitchen staff members to understand dietary needs of specific clients.
  • Enhanced customer service by promptly taking orders and delivering food.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.
  • Ensured customer satisfaction by addressing queries and complaints promptly.
  • Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
  • Followed health regulations whilst handling food, promoting safe practices.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Education

HNC - Fitness, Health and Exercise

UHI Moray
Elgin, Moray
2022.09 - 2023.06

Skills

  • Communication
  • People skills
  • Cashing up and money skills
  • Admin/computer work
  • Calm under stress
  • Strong memory capacity
  • Patience under pressure
  • Multitasking efficiency
  • Customer Service

Affiliations

  • Coffee dates
  • Running and gym

Certification

National pool lifeguard qualification

SSQT level 2

Child protection and well fair officer

First aid and catastrophic bleeding

Level 3 PT

References

References available upon request.

Timeline

Duty officer

Moray Leisure Centre
2025.11 - Current

Gym instructor

Moray Leisure Centre
2023.06 - Current

HNC - Fitness, Health and Exercise

UHI Moray
2022.09 - 2023.06

Lifeguard/Supervisor & Swim teacher

Moray Leisure Centre
2022.02 - Current

Waitress assistant

Johnstons of Elgin
2019.09 - 2022.02

Cheerleading coach

ASCD
2016.09 - Current
Erin Grant