Erin Grant
Elgin,Moray
Summary
Warm, energetic, and approachable with a background in leisure and customer-facing roles. I love making people feel welcome, thrive in busy social environments, and enjoy being part of a fun team. Looking for an opportunity to combine great customer service with a positive, friendly vibe. Motivated and driven to enjoy a work life balance and bring more energy into my work.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Duty officer
Moray Leisure Centre
Elgin, Moray
2025.11 - Current
- Addressed staff issues promptly, enabling a professional workplace.
- Handled emergency situations, ensuring safety and well-being of all present.
- Ensured seamless operations by effectively managing the daily schedule and delegating tasks.
- Managed administrative tasks.
- Monitored guest behaviour to ensure adherence to company policies and guidelines.
- Provided excellent customer service for improved client satisfaction.
- Guided visitors throughout the facility; enhancing their overall experience.
- Conducted routine safety inspections, maintaining a secure environment at all times.
- Achieved optimal results by efficiently resolving customer complaints and queries.
- Maintained high standards of safety with strict adherence to government regulations.
Lifeguard/Supervisor & Swim teacher
Moray Leisure Centre
Elgin, Moray
2022.02 - Current
- Ensured safety of swimmers by diligent monitoring of pool activities.
- Prepared detailed reports on incidents, aiding in future prevention measures.
- Worked flexible shifts including holidays and weekends providing continuous coverage.
- Inspected safety equipment regularly, ensuring readiness at all times.
- Taught swimming lessons to improve participants' abilities.
- Provided first aid for minor injuries, ensuring quick recovery.
- Supervised a team of lifeguards, enhancing overall efficiency.
- Collaborated with management to maintain high standards of facility cleanliness.
- Trained junior lifeguards for improved performance and effectiveness.
Cheerleading coach
ASCD
Elgin, Moray
2016.09 - Current
- Managed a successful cheerleading company, overseeing daily operations and class scheduling
- Built strong relationships with clients, parents, and students through excellent communication and customer service
- Planned and delivered fun, engaging cheerleading sessions for a variety of age groups and abilities
- Managed social media promotion, bookings, and customer enquiries
- Organised events, performances, and competitions in a fast-paced environment
- Handled cash payments, budgeting, and business administration responsibilities
- Created a welcoming and supportive atmosphere that encouraged teamwork and confidence
- Developed strong leadership, organisation, and multitasking skills while running the business independently
- Worked flexibly under pressure and maintained a positive, energetic attitude
- Trained and motivated students while ensuring a safe and inclusive environment
Gym instructor
Moray Leisure Centre
Elgin, Moray
2023.06 - Current
- Ensured smooth day-to-day operations.
- Enhanced gym safety with regular equipment checks and maintenance.
- Coached individuals towards healthier lifestyles.
- Assisted in the induction process for new members, offering comprehensive tours and membership benefits explanation.
- Designed varied workout routines to achieve diverse fitness goals.
- Demonstrated use of complex gym machinery to novice users.
Waitress assistant
Johnstons of Elgin
Elgin, Moray
2019.09 - 2022.02
- Collaborated with team to provide efficient service during peak hours.
- Assisted in menu planning, contributing to variety and innovation.
- Facilitated smooth operations by setting up tables and booths.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Enhanced dining experience through friendly interaction with customers.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Followed health regulations whilst handling food, promoting safe practices.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
HNC - Fitness, Health and Exercise
UHI Moray
Elgin, Moray 2022.09 - 2023.06
Skills
- Communication
- People skills
- Cashing up and money skills
- Admin/computer work
- Calm under stress
- Strong memory capacity
- Patience under pressure
- Multitasking efficiency
- Customer Service
Affiliations
- Coffee dates
- Running and gym
Certification
National pool lifeguard qualification
SSQT level 2
Child protection and well fair officer
First aid and catastrophic bleeding
Level 3 PT
References
References available upon request.
Timeline
Duty officer
Moray Leisure Centre
2025.11 - Current
Gym instructor
Moray Leisure Centre
2023.06 - Current
HNC - Fitness, Health and Exercise
UHI Moray
2022.09 - 2023.06
Lifeguard/Supervisor & Swim teacher
Moray Leisure Centre
2022.02 - Current
Waitress assistant
Johnstons of Elgin
2019.09 - 2022.02
Cheerleading coach
ASCD
2016.09 - Current