JoaoDiogo Bastos Pinto Caetano De Barros
London,United Kingdom
Summary
I am a reliable, trustworthy and conscientious Shift Manager that is able to multi-task, handle pressure, work as part of a team and most importantly inspire crews and customers to make purchase. I am honest, friendly and motivated person, well organised and used to working under pressure in demanding situations and dealing with people of different level. I can work on my own initiative to achieve set targets. I enjoy learning new skills and intend to take advantage of any training available. A hardworking, professional assistant with genuine interest and enthusiasm for helping and looking after people. Having a wealth of experience in maintaining a enjoyable and safe environment and making sure that resources are utilized effectively and according to procedures and health and safety.
Overview
20
20
years of post-secondary education
7
7
years of professional experience
Work history
Crew trainer
Mc Donald’s
2018.01
- I went to the course of customer service and I learn relevant information.
- Serving customers fast food with clean environment for customer at all the times.
Steward
Habib
London, England
2025.01 - Current
- Served customers courteously whilst maintaining a calm demeanour under pressure.
- Delivered exceptional customer service for enhanced guest experience.
- Executed safety protocols with daily safety checks and emergency drills.
- Participated in training sessions for enhanced professional development.
- Observed punctuality diligently, contributing positively to the team's efficiency.
Shift Manager
Mc Donald’s
2020.01 - 2026.08
- Providing high level of retail assistant and greeting customers in a polite manner, and dealing with customer queries with all an effective approach and cash handling and till operating as well.
PMP Recruitment agencies
Waltham Abbey
2022.01 - 2024.01
- Order Picking for a leading grocery retailer using MHE equipment.
- Ensure all operational manuals and safe systems of work are followed in order to achieve an accident-free operation.
- To reconcile products with documentation and to load/unload vehicles.
- Where a company uniform and personal protective equipment have been issued, they must be worn at all times when on duty.
- This is a physical job so you must enjoy work of a physical nature such
Education
Business Management Level 4 -
Reggent College
Leadership and Management Course - undefined
2019.11 -
Business Management Level 4 and 5 - undefined
St. Patrick’s International College
2018.05 - 2026.08
Maths Level2 -
Learning Direct
2018.09 -
IELTS - undefined
Hackney Community College
London 2019.09 -
Health & Social Care L1 - undefined
Hackney Community College
2007.09 - 2019.07
Skills
- Excellent customer service
- Able to work individual and team
- Ability to communicate with people at all levels
- Highly organised workload with the ability to plan ahead and prioritise
- Good interpersonal skills, with the ability to build rapport easily
- A good understanding of health safety procedures
- BI-Language in Portuguese and Creole
- Providing good customer service
- Maintaining the tills clean and presentable at all the times and checkout area and complete other general cleaning duties, such as returned the clothes to the sections and empty the rubbish bins
- Receiving the payment by cards, credit card and vouchers
- Handle freshness
- Cash processes
- Inventory and stock management
- Answering the customers questions, and provide information on procedures or policies
- Time management
- Polite and calm
- Adaptability to changing conditions
- Security check conducting
- Punctuality and reliability
- Knowledge of aviation regulations
- Calm under duress
- Ticketing systems mastery
- Attendee registration processing
- Venue navigation
- Disability access provisions
- First aid proficiency
- Personal search procedures
- Multi-Tasking efficiency
Timeline
Steward
Habib
2025.01 - Current
PMP Recruitment agencies
2022.01 - 2024.01
Shift Manager
Mc Donald’s
2020.01 - 2026.08
Leadership and Management Course - undefined
2019.11 -
IELTS - undefined
Hackney Community College
2019.09 -
Maths Level2 -
Learning Direct
2018.09 -
Business Management Level 4 and 5 - undefined
St. Patrick’s International College
2018.05 - 2026.08
Crew trainer
Mc Donald’s
2018.01
Health & Social Care L1 - undefined
Hackney Community College
2007.09 - 2019.07
Business Management Level 4 -
Reggent College