João Carlos Fernandes Madeira
Bishop's Stortford, England, GB,Hertfordshire
Summary
- During my first job, I learned the values of customer service, handling different situations and complaints and staying calm under pressure. I learned how to manage money efficiently and ensured there were no discrepancies at the end of the day. As a supervisor, I led the team of cashiers and ensured a good work ethic and environment.
- As a flight attendant, I received extensive training in First Aid and firefighting and how to lead a small team to safeguard the safety of the passengers, crew and aircraft. My social skills improved tremendously while speaking with people from different backgrounds and with different customs. I managed to broaden my language skills and ensured I didn't get rusty on the ones I already knew.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work history
Flight attendant
Ryanair Ltd
Bishop's Stortford, London
06.2023 - Current
- Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations.
- Explained use of safety equipment, including seat belts and oxygen masks and delivered in-depth safety presentations to passengers.
- Led flight safety presentations to educate passengers.
- Distributed infant seat belts and life jackets to relevant passengers.
- Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
- Served foods and beverages based on passenger locations and ticket tiers.
- Directed passengers to assigned seats and provided pre-flight instructions.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
Senior flight attendant
Lauda Europe
Vienna, Vienna
02.2020 - 03.2023
- Promoted duty-free goods and collected payments from patrons.
- Distributed infant seat belts and life jackets to relevant passengers.
- Performed rigorous pre-flight security checks ahead of take off.
- Handled special needs of children, elderly and individuals with disabilities.
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Offered personalised assistance to pregnant, elderly and passengers with disabilities.
- Prepared and submitted flight reports regarding issues or concerns to management.
- Maintained calmness and composure during emergency situations.
- Actioned tasks and responsibilities assigned during pre-flight briefings.
- Reassured passengers during turbulent flights and during unavoidable delays.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Updated passengers on changes to flight information and timings.
- Prepared cabin and passengers for safe landing.
- Administered first aid on passengers experiencing medical emergencies.
- Addressed questions and resolved issues and complaints.
- Regularly monitored cabin throughout flight to verify security.
- Greeted passengers upon boarding and exiting aircraft.
- Assessed emergency equipment and first aid kits ahead of travel.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Demonstrated in-flight safety regulations presentation to passengers.
Cashier supervisor
Jerónimo Martins - Pingo Doce
Lisbon, Lisbon
11.2017 - 12.2019
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Provided staffing support to undermanned departments when customer traffic was light.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Dealt with customer complaints and rectified product and service issues.
- Scheduled staff rosters to meet business demands.
- Motivated sales teams to achieve daily store targets.
- Completed opening and closing procedures each day.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
Education
GCSEs - Languages
Escola Secundária Stuart Carvalhais
Lisbon / Portugal 09.2003 - 06.2015
Skills
- Good communication
- Calm under pressure
- Trained in CPR and firefighting
- Able to adapt to the situation
- Experienced in customer service
- Leadership skills acquired by leading various people of different backgrounds
- Positive attitude
- Communication skills
- Multilingual
- Team building
Additional Information
- Good with technology.
- Basic knowledge of Word / PowerPoint / Excel
Languages
Portuguese
Native
English
Fluent
Spanish
Intermediate (B1)
German
Beginner (A1)
Affiliations
- Cycling / Reading / Jogging / Movies / Anime
References
References available upon request.
Timeline
Flight attendant
Ryanair Ltd
06.2023 - Current
Senior flight attendant
Lauda Europe
02.2020 - 03.2023
Cashier supervisor
Jerónimo Martins - Pingo Doce
11.2017 - 12.2019
GCSEs - Languages
Escola Secundária Stuart Carvalhais
09.2003 - 06.2015
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