Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Languages
Timeline
Intern
Joao Silva

Joao Silva

Portsmouth,United Kingdom

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Field Service Engineer

Virgin Media
Portsmouth
04.2018 - Current
  • To offer service and customer assistance during site visits.
  • To manage the workflow as per the given schedule.
  • To manage the entire on-site fitting, repair, and maintenance.
  • To diagnose faults or technical issues and find proper solutions.
  • To produce detailed service reports for the field visits.
  • Technicians should perform the document procedures.
  • To operate the company owned vehicle with safety along with field automation systems.
  • To follow organizational filed processes and protocols.
  • To follow up with technical crew and share data across the business.
  • To comprehend customer needs and make suitable suggestions.
  • To build confident relationships with customers with better work protocol.
  • To wire folding and pulling the required cable with basic routing skills.
  • To make sure about essential high and low-density fiber optical systems Copper and RF Transport devices
  • To implement secondary power distribution devices and fusing projects.
  • Test and troubleshooting for faulty devices.
  • To do the configuration, fixing, data routing of the switching mechanisms.

Personal Assistant / Live in Carer

Ask Jules Ltd
Garside
01.2015 - 03.2018
  • Askjules.co.uk
  • Assisting with Personal Care, including skin care, bathing, shaving, oral care, toileting (including management of bladder & bowels), dressing, hair care
  • Enabling mobility, including Moving & Handling transfers, pushing wheelchair, checking of specialist equipment e.g
  • Wheelchair seat cushion, driving of clients vehicle, as directed
  • Dietetics, including assistance with menu planning, preparing, serving and storing of foods
  • Assist client to fulfil activities of daily living e.g
  • Working, leisure, education
  • Assist with medications as prescribed by medical team
  • Dealing with correspondence and financial matters as requested
  • Day to day household tasks e.g
  • Changing beds, laundry, ironing, shopping
  • Respect for client confidentiality and discretion at all times
  • Negotiate breaks with client to ensure that these are consented and mutually suitable, whilst monitoring working hours which should not exceed an average of between 8 and 10 per day
  • Reporting & Recording as per company procedure
  • Commitment for identifying and fulfilling ongoing personal development within Active Assistance
  • Adhering to company policies and procedures at all times
  • Business or sector Human health and social work activities

Sales Assistant

LIDL UK
Southampton
10.2014 - 01.2015
  • Greeting customers who enter the shop
  • Be involved in stock control and management
  • Assisting shoppers to find the goods and products they are looking for
  • Being responsible for processing cash and card payments
  • Stocking shelves with merchandise
  • Answering queries from customers
  • Reporting discrepancies and problems to the supervisor
  • Giving advice and guidance on product selection to customers
  • Balancing cash registers with receipts
  • Dealing with customer refunds
  • Keeping the store tidy and clean, this includes hovering and mopping
  • Responsible dealing with customer complaints
  • Working within established guidelines, particularly with brands
  • Attaching price tags to merchandise on the shop floor
  • Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc
  • Receiving and storing the delivery of large amounts of stock
  • Keeping up to date with special promotions and putting up displays.

Coordinator

GSF Sandylight Ltd
Southampton
11.2013 - 12.2014
  • Answered phone calls and responded to emails from clients.
  • Addressed customer complaints and resolved issues.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Customer Service Assistant

BP
Southampton
01.2014 - 09.2014
  • To provide an efficient and effective service to customers
  • Understanding their needs and requirements
  • Working to exceed these wherever possible
  • To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working
  • Deliver customer service in line with 'best practice'
  • Ensure compliance to relevant policies
  • Process customer purchases through till system, ensure application of discounts and promotions are applied correctly, whilst maintaining vigilance against stock loss Process customer refunds, seeking guidance where necessary
  • Provide point of contact for customer enquiries, dealing with these through to a successful outcome
  • Provide assistance to customers should an incident occur, seeking guidance in line with company policies
  • Take responsibility for till station and till hall, ensure area is maintained in line with company 'best practice' There will be a requirement for occasional travel to different UK locations.

IT technician

PC clinic
Lisbon
06.2011 - 09.2013
  • Diagnosis of faults in software and hardware
  • Maintenance of computers (Apple Included)
  • Configuration of small networks
  • Assembly of the whole hardware
  • Smartphones, Tablets and IphoneConfiguration
  • Customer service
  • Complaints management.

Field service engineer

Vodafone PT
Lisbon
01.2011 - 07.2011
  • To offer service and customer assistance during site visits.
  • To manage the workflow as per the given schedule.
  • To manage the entire on-site fitting, repair, and maintenance.
  • To diagnose faults or technical issues and find proper solutions.
  • To produce detailed service reports for the field visits.
  • Technicians should perform the document procedures.
  • To operate the company owned vehicle with safety along with field automation systems.
  • To follow organizational filed processes and protocols.
  • To follow up with technical crew and share data across the business.
  • To comprehend customer needs and make suitable suggestions.
  • To build confident relationships with customers with better work protocol.
  • To wire folding and pulling the required cable with basic routing skills.
  • To make sure about essential high and low-density fiber optical systems Copper and RF Transport devices
  • To implement secondary power distribution devices and fusing projects.
  • Test and troubleshooting for faulty devices.
  • To do the configuration, fixing, data routing of the switching mechanisms.

Call centre agent

Portugal Telecom
Lisboa
04.2010 - 12.2010
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
  • Acted as first point of contact for customer issues and queries.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Optimised customer experience by tailoring responses to individual needs.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Used targeted questioning techniques to determine customer needs and appropriate support.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Managed customer expectations to improve satisfaction rates.
  • Recorded customer information and interactions.

IT technician

PC IT
Lisbon
02.2008 - 03.2010
  • Diagnosis of faults in software and hardware
  • Maintenance of computers (Apple Included)
  • Configuration of small networks
  • Assembly of the whole hardware
  • Customer service
  • Complaints management.

IT technician

Lisbon University, ESEAR
Lisboa
04.2006 - 01.2008
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Installed new software for users and monitored version and patch update requirements.
  • Supported loading of peripheral equipment with selected materials.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Tested function of peripheral equipment and completed quality repairs.

Education

Computer and Science -

Formation Center Of Sintra Portugal
Lisbon Portugal
12.2004 - 12.2007

Skills

  • Organisational / managerial skills
  • Full UK driving license
  • Creating and keeping deadlines
  • Goal setting and meeting goals
  • Managing appointments
  • Team management
  • Project management
  • Making schedules
  • Teamwork
  • Strategic thinking
  • Job-related skills
  • Productivity
  • Problem solving
  • Decision making
  • Multitasking
  • Computer/technical literacy
  • Learning skills
  • Communication skills
  • Digital skills SELF-ASSESSMENT
  • Information processing Communication Content creation Safety Problem solving
  • Proficient user Proficient user Proficient user Proficient user Proficient user
  • Digital skills - Self-assessment grid
  • Siebel (Basics)
  • CRM
  • SAP
  • Operative systems like Windows Xp, Vista, Seven ,8,10, Linux and Apple(iOS and macOS)
  • Every Internet explorer App(IE,Chrome, Firefox and more)
  • Office (word, excell, powerpoint and Outlook)
  • Database ( Active directory)
  • Repair Softwares( Memtest, Rdcomander, Hirens Boot)
  • Adobe Photoshop , Pop Art and Adobe Premier

Accomplishments

  • Have immediate availability and preferably in the area of Southamnpton
  • Courses PC Installation, Repair and Network Maintenance
  • Hobbies Building Computer's from scratch
  • Diagnosing all of my family and friend's computers in terms of problems or upgrades (Laptops,Desktops and Phones)
  • Streaming
  • Video and photo editing (Adobe premiere and Photoshop)
  • Projects Built a Desktop recently for William Garside which is one of Ask Jules Ltd Client that I'm working with
  • William needed a Desktop that was able to Run Flight Simulator and AutoCad without any compromises.4/18 European Union, 2002-2018 | http://europass.cedefop.europa.eu Page 4 / 5 4/18 European Union, 2002-2018 | http://europass.cedefop.europa.eu Page 5 / 5

Certification

Mother tongue(s) Portuguese Other language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C2 C2 C2 C2 C2 Spanish C2 C2 C1 C1 A2

Languages

Portuguese
Native
English
Fluent
Spanish
Upper intermediate

Timeline

Field Service Engineer

Virgin Media
04.2018 - Current

Personal Assistant / Live in Carer

Ask Jules Ltd
01.2015 - 03.2018

Sales Assistant

LIDL UK
10.2014 - 01.2015

Customer Service Assistant

BP
01.2014 - 09.2014

Coordinator

GSF Sandylight Ltd
11.2013 - 12.2014

IT technician

PC clinic
06.2011 - 09.2013

Field service engineer

Vodafone PT
01.2011 - 07.2011

Call centre agent

Portugal Telecom
04.2010 - 12.2010

IT technician

PC IT
02.2008 - 03.2010

IT technician

Lisbon University, ESEAR
04.2006 - 01.2008

Computer and Science -

Formation Center Of Sintra Portugal
12.2004 - 12.2007

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Joao Silva