Joao Leite
Restaurant Manager
LONDON
Summary
I am a F&B enthusiast in constant search for new challenges and aiming to learn new skills. From an early age I realized that finding my why would be fundamental to succeed in my professional career, so I help my teams and the companies I work for to discover the same. I look for the best skills of each one and make the team complement each other.
I am a hardworking Restaurant Manager looking for a new challenge at a time that Hospitality is going through a unprecedented reality and for a work environment that I can share my love and professionalism towards hospitality.
There are never problems, only solutions.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Restaurant Manager
Firmdale Hotels - Covent Garden Hotel
London, ENG
03.2023 - Current
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Developed unique events and special promotions to drive sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Implemented effective inventory control systems to reduce stock breakages
- Analysed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Developed a Training guidelines handbook for supervisors
- POS managing (Pricing, New Menus, Sales Report)
Senior Restaurant Supervisor
Firmdale Hotels - Covent Garden Hotel
London, ENG
05.2021 - 03.2023
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Maintained the highest accuracy possible of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Planned overseeing of routine upkeep of restaurant and it's facilities for safe and efficient operations.
- Overseeing stock levels, for a smooth and efficient running of service.
- Assisting F&B Manager with staff schedules.
- Handling Reservations and working together with central reservations for a better guest experience from the this first step.
Restaurant Supervisor
FIrmdale Hotels - Covent Garden Hotel
London, ENG
02.2019 - 05.2021
- Supervision of the service and staff, monitoring the quality of service, food and drinks served in the various departments of the hotel: restaurant, bar, guest lounge and room service.
- Focus on customer satisfaction.
- Training of all members of the staff of the various departments - Order of service, food and beverage service, Wine Training of health and safety.
- Stock order
- Daily and weekly revenue reports
- Responsible for analysing the semi-annual performance of the staff and establishing new goals
- Supervision of shift closure, cash closing
- Dealing with unsatisfied guests
- Reservations.
Restaurante Supervisor
Marriott Hotels - Marriott County Hall
London, ENG
06.2017 - 12.2018
- Supervision of the service and staff, monitoring the quality of service, food and drinks in the restaurant.
- Daily and monthly revenue reports
- Responsible for analysing the semi-annual performance of the staff and establishing new goals
- Supervision of shift closure, cash closing
- Reservations
- Trainer of all F&B departments
- In charge of the Excellence Trainer program, a pioneering initiative in the hotel created by the hotel's management and human resources in order to develop and innovate the training of the various F&B departments in order to obtain the status of 5 Star Luxury and increase the satisfaction of the guests.
Education
Bachelor of Tourism Managment - Tourism
ESTM - Escola Superior de Turismo e Tecnologia do
Peniche - Portugal 09.2011 - 05.2015
Skills
Passion for customer satisfaction
Dynamic, friendly hostess
Point of Sale (POS) system operation
Staff Management
Training and coaching
Strong on operations and back of house duties
Constant chase of knowledge
Additional Information
- WSET Level 2 Award Wines and Spirits - Firmdale Hotels (London, 2019)
- Ultimate Customer Experience - Dorchester Collection Academy (London, 2018)
- Essential Skills for Supervisor and Managers - Marriott Hotels (London, 2018)
Timeline
Restaurant Manager
Firmdale Hotels - Covent Garden Hotel
03.2023 - Current
Senior Restaurant Supervisor
Firmdale Hotels - Covent Garden Hotel
05.2021 - 03.2023
Restaurant Supervisor
FIrmdale Hotels - Covent Garden Hotel
02.2019 - 05.2021
Restaurante Supervisor
Marriott Hotels - Marriott County Hall
06.2017 - 12.2018
Bachelor of Tourism Managment - Tourism
ESTM - Escola Superior de Turismo e Tecnologia do
09.2011 - 05.2015