Joao Leite
Restaurant Manager
LONDON
Summary
I am a F&B enthusiast in constant search for new challenges and aiming to learn new skills. From an early age I realized that finding my why would be fundamental to succeed in my professional career, so I help my teams and the companies I work for to discover the same. I look for the best skills of each one and make the team complement each other.
I am a hardworking Restaurant Manager looking for a new challenge at a time that Hospitality is going through a unprecedented reality and for a work environment that I can share my love and professionalism towards hospitality.
There are never problems, only solutions.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Restaurant Manager
Firmdale Hotels - Covent Garden Hotel
London, ENG
03.2023 - Current
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Developed unique events and special promotions to drive sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Implemented effective inventory control systems to reduce stock breakages
- Analysed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Developed a Training guidelines handbook for supervisors
- POS managing (Pricing, New Menus, Sales Report)
Senior Restaurant Supervisor
Firmdale Hotels - Covent Garden Hotel
London, ENG
05.2021 - 03.2023
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Maintained the highest accuracy possible of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Planned overseeing of routine upkeep of restaurant and it's facilities for safe and efficient operations.
- Overseeing stock levels, for a smooth and efficient running of service.
- Assisting F&B Manager with staff schedules.
- Handling Reservations and working together with central reservations for a better guest experience from the this first step.
Restaurant Supervisor
FIrmdale Hotels - Covent Garden Hotel
London, ENG
02.2019 - 05.2021
- Supervision of the service and staff, monitoring the quality of service, food and drinks served in the various departments of the hotel: restaurant, bar, guest lounge and room service.
- Focus on customer satisfaction.
- Training of all members of the staff of the various departments - Order of service, food and beverage service, Wine Training of health and safety.
- Stock order
- Daily and weekly revenue reports
- Responsible for analysing the semi-annual performance of the staff and establishing new goals
- Supervision of shift closure, cash closing
- Dealing with unsatisfied guests
- Reservations.
Restaurante Supervisor
Marriott Hotels - Marriott County Hall
London, ENG
06.2017 - 12.2018
- Supervision of the service and staff, monitoring the quality of service, food and drinks in the restaurant.
- Daily and monthly revenue reports
- Responsible for analysing the semi-annual performance of the staff and establishing new goals
- Supervision of shift closure, cash closing
- Reservations
- Trainer of all F&B departments
- In charge of the Excellence Trainer program, a pioneering initiative in the hotel created by the hotel's management and human resources in order to develop and innovate the training of the various F&B departments in order to obtain the status of 5 Star Luxury and increase the satisfaction of the guests.
Education
Bachelor of Tourism Managment - Tourism
ESTM - Escola Superior de Turismo e Tecnologia do
Peniche - Portugal 09.2011 - 05.2015
Skills
Passion for customer satisfaction
Additional Information
- WSET Level 2 Award Wines and Spirits - Firmdale Hotels (London, 2019)
- Ultimate Customer Experience - Dorchester Collection Academy (London, 2018)
- Essential Skills for Supervisor and Managers - Marriott Hotels (London, 2018)
Timeline
Restaurant Manager
Firmdale Hotels - Covent Garden Hotel
03.2023 - Current
Senior Restaurant Supervisor
Firmdale Hotels - Covent Garden Hotel
05.2021 - 03.2023
Restaurant Supervisor
FIrmdale Hotels - Covent Garden Hotel
02.2019 - 05.2021
Restaurante Supervisor
Marriott Hotels - Marriott County Hall
06.2017 - 12.2018
Bachelor of Tourism Managment - Tourism
ESTM - Escola Superior de Turismo e Tecnologia do
09.2011 - 05.2015
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