JOAO JAFELICE
London
Summary
Organised Host skilled in creating welcoming environments. Excellent communication and interpersonal abilities ensure seamless guest experiences. Proven track record of managing reservations, handling inquiries, and resolving issues promptly. Brings positive energy and professionalism to hospitality settings, enhancing guest satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Host
Arcade Food Hall
London
10.2025 - 04.2026
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Monitored dining area to maintain cleanliness and comfort, promptly addressing any spills or messes.
- Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
Host
Darwin Brasserie (Rhubarb LTD)
05.2025 - 10.2025
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Adapted quickly to changes in seating arrangements or guest numbers, demonstrating flexibility and problem-solving skills.
- Cleaned reception area regularly to maintain professional appearance.
- Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
Host
Dishoom
04.2025 - 05.2025
- I received intensive training for a Host position. At that point I had no experience in this department before.
Barista
Costa Coffee
London
11.2017 - 04.2025
- Maintained a clean and healthy environment by following proper safety and sanitation regulations.
- Trained new baristas on proper coffee preparation techniques.
- Built strong relationships with regulars and new customers by providing friendly, personalised service.
Education
Master of Arts - MMus Composition for TV and Film
University of West London
London, England2026
Bachelor of Arts - Music Production and Sound Engineering
Middlesex University
London01-2024
Certificate - Intro to Music Production and Composition
Institute of Contemporary Music Performance
London, ENG2020
Short Course - Songwriting
Middlesex University
LondonSkills
- Customer service
- Guest relations
- Communication skills
- Problem solving
- Team collaboration
- Scheduling management
Personal Information
- Date of birth: 1997-09-23
- Nationality: British Brazilian
Languages
Portuguese
First Language
English
Proficient
C2
Italian
Intermediate
B1
Spanish
Intermediate
B1
Japanese
Beginner
A1
Hobbies and Interests
- I have played classical piano for 22 years.
- Creation of orchestral pieces of music.
- Travelling.
- Reading/Studying independently.
Websites, Portfolios and Profiles
https://uk.linkedin.com/in/joaojafelice
Timeline
Host
Arcade Food Hall
10.2025 - 04.2026
Host
Darwin Brasserie (Rhubarb LTD)
05.2025 - 10.2025
Host
Dishoom
04.2025 - 05.2025
Barista
Costa Coffee
11.2017 - 04.2025
Master of Arts - MMus Composition for TV and Film
University of West London
Bachelor of Arts - Music Production and Sound Engineering
Middlesex University
Certificate - Intro to Music Production and Composition
Institute of Contemporary Music Performance
Short Course - Songwriting
Middlesex University