Summary
Overview
Work history
Education
Timeline
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JOAO HAU

Oxford,Oxfordshire

Summary

Offering strong interpersonal and problem-solving skills, with keen attention to detail and collaborative mindset. Knowledgeable about project coordination and client relations, with proactive approach to learning and adapting. Ready to use and develop analytical, communication, and teamwork skills in role.

Overview

10
10
years of professional experience

Work history

staff Associate

BMW, Mini plant Oxford
Oxford, Oxfordshire
11.2019 - Current
  • Enhanced customer satisfaction with prompt and accurate responses.
  • Worked on special projects as assigned leading to successful completion before deadlines.
  • Supported senior staff members during busy periods resulting in efficient workflow.
  • Took minutes at board meetings to keep accurate records.

Staff assistant

Shell
Oxford, Oxfordshire
05.2015 - Current
  • Devised filing systems making document retrieval quicker and easier.
  • Coordinated daily staff schedules resulting in improved efficiency.
  • Provided efficient administrative support during peak times or staff shortages.
  • Performed basic bookkeeping duties contributing towards sound financial management.
  • Assisted in training new hires, enhancing team performance.
  • Responded promptly to emails and phone calls, improving customer satisfaction levels.

Domestic care assistant

JR Hospital
Oxford, Oxfordshire
11.2024 - 05.2025
  • Performed light household duties such as laundry, shopping and tidying up to maintain a comfortable living environment for clients.
  • Managed meal preparations according to dietary needs, contributing to the client's overall health.
  • Demonstrated empathy towards the emotional needs of clients through active listening skills.
  • Arranged appointments with doctors and other health professionals when required, ensuring continuity of care.

Staff assistant

rudolph & hellmann
Oxford, Oxfordshire
06.2016 - 09.2019
  • Assisted in training and loading, enhancing team performance.
  • Facilitated team work with company werehouse
  • Executed data entry tasks accurately, maintaining data integrity at all times.

Education

Certificate of Higher Education - tourism

university national timor leste
dili, timor leste

Timeline

Domestic care assistant

JR Hospital
11.2024 - 05.2025

staff Associate

BMW, Mini plant Oxford
11.2019 - Current

Staff assistant

rudolph & hellmann
06.2016 - 09.2019

Staff assistant

Shell
05.2015 - Current

Certificate of Higher Education - tourism

university national timor leste

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JOAO HAU