JOAO BRUNETTI

• Streamlined administrative processes for invoicing, payment processing, and customer inquiries, ensuring compliance with company policies and minimising errors
• Generated and distributed accurate invoices to clients, maintaining consistent accuracy in billing records
• Processed over 200 client payments monthly, updated financial systems and allocated funds with zero discrepancies

• Delivered high-quality technical support for global technology brand devices and digital purchases, consistently meeting customer satisfaction targets
• Managed over 50 daily inquiries via phone, email, and chat, surpassing performance metrics through effective troubleshooting and communication
• Reduced issue resolution time by implementing streamlined diagnostic processes

• Optimised stock management, delivery schedules, and returns using CSS and OCCO IT systems, ensuring accurate inventory records
• Identified and implemented process improvements, enhancing team productivity and reducing delivery delays
• Collaborated with logistics teams to streamline transport operations, lowering monthly costs

• Collaborated with cross-functional teams to establish event spaces, oversee logistics, and provide top-tier service in alignment with Hilton's brand standards
• Coordinated and executed flawless conference and event operations, guaranteeing outstanding guest experiences
• Addressed client inquiries and offered customised solutions to fulfil specific event needs, improving customer satisfaction

• Welcomed and assisted guests with check-in and check-out processes, ensuring a seamless and positive first impression
• Responded to guest inquiries and resolved issues promptly, delivering exceptional customer service to enhance guest satisfaction
• Managed reservations, cancellations, and room assignments using hotel management software, maintaining accuracy and efficiency

Started as a Football Coach Volunteer in April 2012

Received sponsorship from QPR in the Community Trust to complete the FA Football Coach course, becoming a Licensed Coach in 2013

Transitioned to a paid Football Coach role with Queens Park Rangers FC in 2013

• Led community outreach initiatives, increasing club's local engagement and support
• Coordinated practice sessions to enhance team coordination.
• Conducted regular player assessments to identify areas of improvement