Joan Ogochukwu Okwose

• Administered medication and monitored service users' health to ensure accurate treatment delivery.
• Coordinated medical appointments and errands, promoting independence among service users.
• Assisted with mobility using wheelchairs and walkers to enhance physical support.
• Prepared and served meals according to dietary restrictions and preferences.
• Established supportive relationships with service users to foster trust and communication.
• Maintained detailed care records, reporting changes to supervisors as necessary.
• Collaborated with multidisciplinary teams to optimise care plans for service users.
• Responded swiftly during emergencies, ensuring timely medical intervention.
• Transported service users to medical appointments or other necessary errands thereby providing indispensable logistical support.
• Offered emotional support during challenging times, facilitating better coping mechanisms.
• Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
• Facilitated social outings, promoting community integration and mental wellbeing.
• Improved hygiene standards by assisting service user with personal grooming needs like bathing and dressing up.
• Followed strict safeguarding regulations to ensure safe, secure handling of service users.

• Applied safe handling techniques for repositioning and transferring service users.
• Assisted with personal care to uphold comfort and dignity.
• Encouraged independence in daily activities while fostering self-belief.
• Monitored service users conditions, promptly reporting changes or concerns.
• Administered medication and document observations to enhance health management.
• Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
• Calmly managed occasional outbursts or difficult behaviours from service users exhibiting excellent crisis management s
• Conducted detailed observations and reported changes in service users behaviour to healthcare professionals.
• Followed strict safeguarding regulations to ensure safe, secure handling of service users.
• Documented accurate and updated caseload records and reports to streamline process.
• Respected privacy and dignity of each resident during provision of care services.
• Ensured safe environment by maintaining orderliness and cleanliness in facility.

• Maintained confidentiality while handling sensitive company information.
• Served as first point of contact for visitors and phone calls, ensuring prompt interactions.
• Coordinated events with meticulous attention to detail for successful execution.
• Managed travel arrangements including flights and accommodations for seamless business trips.
• Oversaw professional calendars and coordinated appointments for effective scheduling.
• Contributed to positive work environment through strong interpersonal skills.
• Filed documents systematically which increased ease of access when needed.
• Ensured smooth business travel arrangements for senior management.
• Managed invoice processing tasks accurately and efficiently.
• Updated executive diaries with daily appointments, set reminders, and added key details.
• Scanned and uploaded documents into digital filing system.
• Streamlined administrative processes to improve office efficiency.
• Handled purchasing tasks for office supplies, optimised resource utilisation.

Efficiently resolved escalated calls, ensuring satisfactory outcomes for customers and company.

• Cultivated strong product knowledge to deliver tailored recommendations.
• Maintained detailed records of customer interactions for effective follow-up.
• Developed rapport with customers through active listening, enhancing retention rates.
• Collaborated with team members to establish service delivery best practices.
• Promptly addressed concerns, providing accurate information to boost satisfaction.
• Recognised colleagues' contributions to elevate team morale and engagement.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Maintained clean, orderly work environment promoting conducive atmosphere for both staff and customers.
• Ensured smooth running of operations with timely preparation of reports.
• Participated in team meetings sharing best practices for improving service delivery