Joan Ogochukwu Okwose
Walsall
Summary
Diligent and dedicated healthcare team member with extensive skills and training. Provides safe and effective support to service users and assists fellow team members. Experienced in hygiene, mobility, personal care, and cleaning tasks. Efficiently manages service user workloads, meeting all needs promptly. Offers compassionate care with comprehensive training in 15 care certificate courses and a caregiving Diploma. Detail-oriented and collaborative team player with exceptional organizational abilities. Can handle multiple projects simultaneously with high accuracy.
Overview
15
15
years of professional experience
Work History
Support care worker
Team Locum
07.2023 - Current
- Administer medication and monitor clients' health, ensuring timely and accurate delivery of treatment plans
- Assist with mobility, including use of wheelchairs, walkers, and other assistive devices
- Prepare and serve meals, accommodating dietary restrictions and preferences
- Offer emotional support and companionship to clients, fostering positive and supportive environment
- Maintain detailed records of clients' care, health status, and any changes observed, reporting to supervisors as necessary.
- Coordinated medical appointments, errands, and encouraging clients independence.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Assisted clients in achieving their goals by offering life skills training and community integration .
CARE ASSISTANT
Golden Living Care
05.2023 - 08.2023
- Used safe patient handling techniques for repositioning, transferring, and ambulating patients.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Kept patient environments clean and neat following optimum hygiene standards.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Personal assistant
Hectare360 Limisted
06.2020 - 04.2023
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
Volunteer worker
Red Cross
02.2019 - 03.2022
- Cleaned up spaces after events, collecting rubbish, storing furniture and
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Customer service representative
Home & Environment Security Ltd
01.2010 - 02.2012
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
Certificate of Higher Education - Executive Admin and PA Certification Level 3
Staff Skills Training
England, (Online)06.2024
Diploma of Higher Education - Level 2&3 Diploma in Health and social care
Reed Online Course
United Kindom01.2024
Diploma of Higher Education - PGD Business Administration
National Open University
Abuja, Nigeria01.2023
Certificate of Higher Education - Business Analystic : Decision Making Using Data
University of Cambridge
United Kingdom (online course)07.2021
Bachelor of Arts - English Literature
Benue State University
Makurdi, Nigeria02.2017
GCSEs - West Africa Examination Council (WAEC)
Christ Comprehensive Secondary School
Kaduna, Nigeria06.2010
Skills
- Documentation
- First aid
- Safety awareness
- Communication
- Attention to detail
- Time management
- Adaptability
- Team work
- Multitasking
- Problem solving
Timeline
Support care worker
Team Locum
07.2023 - Current
CARE ASSISTANT
Golden Living Care
05.2023 - 08.2023
Personal assistant
Hectare360 Limisted
06.2020 - 04.2023
Volunteer worker
Red Cross
02.2019 - 03.2022
Customer service representative
Home & Environment Security Ltd
01.2010 - 02.2012
Certificate of Higher Education - Executive Admin and PA Certification Level 3
Staff Skills Training
Diploma of Higher Education - Level 2&3 Diploma in Health and social care
Reed Online Course
Diploma of Higher Education - PGD Business Administration
National Open University
Certificate of Higher Education - Business Analystic : Decision Making Using Data
University of Cambridge
Bachelor of Arts - English Literature
Benue State University
GCSEs - West Africa Examination Council (WAEC)
Christ Comprehensive Secondary School
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