Joanne Phillippa Rooke

• Assisted in coordinating committee meetings to discuss proficiency test standards and procedures.
• Supported development of assessments by researching best practices in language testing methodologies.
• Collaborated with team members to ensure timely communication of updates regarding test schedules and requirements.
• Organised training sessions for new committee members to familiarise them with operational protocols.
• Maintained accurate records of committee decisions and actions to ensure compliance with regulatory requirements.
• Reviewed and provided feedback on test materials to enhance clarity and effectiveness of assessments.
• Secured new business opportunities with successful networking events.
• Boosted department efficiency by streamlining operational processes.
• Implemented cost reduction measures, reduced overhead expenses.
• Developed accurate sales forecasts for improved strategic planning.
• Cultivated strong relationships with clients to secure repeat business.
• Optimised resource allocation for increased profits.
• Managed team dynamics by implementing conflict resolution strategies.
• Liaised with suppliers to ensure timely deliveries.
• Delegated tasks efficiently to maximise productivity.
• Delivered high-quality products to increase customer satisfaction.

Business Manager Leeds Business centre with own Business Portfolio

Worked Area Lending department as a clerk

worked as senior managers clerk Leeds City Office

did most clerical roles within the branch, Leeds city office and Bradford Market street

Worked in sales department Bradford early career