Joanne Howse
Dunfermline,UK
Summary
Dynamic professional with a solid track record in purchase order processing and aged debt reduction. Expertise in billing, budget support, and vendor management, with a commitment to SOX compliance and cost savings. Proficient in process optimization and advanced data analysis, alongside experience in training and team collaboration. Focused on driving organizational success through effective client relationship management and continuous improvement initiatives.
Overview
23
23
years of professional experience
2002
2002
years of post-secondary education
Work history
Contract Support
CBRE GWS LTD
Fife
06.2019 - 07.2025
- Guided two operational teams through complex Coupa system migration, executing critical financial processes.
- Achieved zero outstanding invoices and maintained lowest open Purchase Order counts throughout contract lifecycle.
- Reduced aged billing significantly, enhancing Business Line PO billing through proactive measures.
- Implemented Smartsheet solutions to streamline invoice receipting and improve workflow efficiency.
- Oversaw procurement operations for site with 15 employees and over 40 diverse suppliers.
- Ensured rigorous SOX compliance by advising teams on best practices.
- Awarded Excellence Award for pivotal role in Coupa migration and exceeding performance benchmarks.
- Fostered strong vendor and client relationships, delivering reliable support to operational teams.
- Understood company and client requirements through positive and proactive engagement with contract support staff.
- Handled contract administration duties. Fortified business relationships while protecting company interests.
Facilities Administrator
JCI & CBRE GWS LTD
Fife
11.2013 - 06.2019
- Managed comprehensive Health and Safety administration, including processing and analysing LPSA, JLA, and Near Loss reports monthly, then proactively assigning actions for timely completion.
- Supported other team members during peak times, enhancing overall productivity.
- Actively carried out physical LPSA, JLA, and Near Loss assessments.
- Managed the Health and Safety system and carried out the reporting on CBRE systems.
- Provided essential administrative support, including accurate logging of staff overtime for payroll, managing maintenance team task allocation, and efficient mail room operations.
- Collaborated closely with management on monthly safety, HR, and budget reports, presenting key findings to finance and leadership teams.
- Managed site-specific operational day to day support, ensuring seamless communication flow for a large site.
- Efficiently managed the site Mail Room and Postal Service, including the successful transition and setup of new postal service systems (e.g., Neopost) following contract changes.
- Managed all stationery procurement and inventory, optimizing stock levels and coordinating deliveries with suppliers to ensure consistent resource availability.
Recruitment Administrator
Search Consultancy
01.2008 - 01.2012
- Supported recruitment projects for major clients (e.g., Banks, Sky, Scottish Power), managing candidate communication and the end-to-end recruitment process from telephone interviews to background checks.
- Maintained detailed employee records and performed general office administration duties, demonstrating strong organizational and data management skills.
Operations/Warehouse Administrator
SCS Upholstery
01.2003 - 01.2008
- Managed core office administration duties, ensuring efficient daily operations.
- Coordinated and scheduled delivery lorries for the warehouse, overseeing all aspects of delivery schedules.
- Liaised effectively with customers and warehouse teams to ensure seamless operational flow and enhance service delivery.
Education
HND - Animal Care and Business Management
Elmwood College
Skills
- Invoice management
- Purchase order processing
- Debt reduction strategies
- Billing and reconciliation
- Budget support
- Cost analysis
- SOX compliance
- Vendor management
- Coupa proficiency
- Expense management systems
- Process optimization
- Systems implementation
- Smartsheet utilization
- Data analysis and reporting
- Records management
- Office administration
- Facilities coordination
- ValueTrack reporting (Europe-wide)
- Training program development and delivery
- Mentoring skills
- Team collaboration and support
- Problem-solving abilities
- Conflict resolution techniques
- Change management strategies
- Continuous improvement initiatives
- QHSE administration expertise
- LPSA/Near miss reporting skills
- SOX controls documentation expertise
- Regulatory adherence knowledge
Affiliations
Outside of work, I have a keen interest in history, I like travelling abroad and around the UK. I like cooking, being outdoors, gardening, spending time with family and friends
Timeline
Contract Support
CBRE GWS LTD
06.2019 - 07.2025
Facilities Administrator
JCI & CBRE GWS LTD
11.2013 - 06.2019
Recruitment Administrator
Search Consultancy
01.2008 - 01.2012
Operations/Warehouse Administrator
SCS Upholstery
01.2003 - 01.2008
HND - Animal Care and Business Management
Elmwood College
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