Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Joanne Wright

Newcastle Upon Tyne,Tyne and Wear

Summary

I have always seen myself as a driven professional with a proactive approach to client service excellence. I demonstrate strong communication and problem-solving skills, ensuring seamless interactions and resolution of client concerns. I am committed to enhancing client satisfaction.


I am a loyal employee and have been with my current employer for 10 years, with the company only being incorporated 10 months before I joined and being the third staff member, after the two Directors to be employed.


I am organised and dependable with over 25 years of experience.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

Client service executive

H S Conveyancing Ltd
Newcastle upon Tyne, Tyne and Wear
08.2015 - Current
  • Played an integral part of the creation of the firm's DMS including creating precedents.
  • Training and first contact for all new employees into the firm, to include demonstrating the DMS in person or via Teams.
  • Keeping the lender portals up to date, to include adding/deleting any new/left employees.
  • Participating in regular training sessions to stay updated with SRA and Law Society regulations in order to provide superior service to clients.
  • Coordinating effectively between various departments to achieve seamless execution from the outset of a transaction to the completion date.
  • Recording accurate file notes of all communications and transactions made with clients.
  • Taking the initiative in proposing new ideas or improvements within the team for better efficacy.
  • Addressing client enquiries promptly, maintaining a high standard of customer service.
  • Maintained an understanding of clients' needs and expectations.
  • Provided first line operational support to all points of the conveyancing transaction by email and telephone.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Established strong client relationships through excellent communication skills.
  • Nurtured successful business relationships with key clientele, driving customer retention.
  • Upholding a professional demeanour whilst dealing with challenging clients or situations.

Client Services Executive

Square One Law Firm
Jesmond, Newcastle upon Tyne
03.2015 - 08.2015
  • Established strong client relationships through excellent communication skills.
  • Upheld a professional demeanour whilst dealing with challenging clients or situations.
  • Participated in regular SRA and Law Society training sessions to stay updated with current regulations in order to provide superior service to clients.
  • Liaised between various departments to achieve seamless execution of all transactions.
  • Maintained accurate file notes of all communications and transactions made with the clients.
  • Addressed client enquiries and concerns promptly, maintaining high standard of customer service.
  • Confidently handled customer enquires and transactions within high volume call environment.
  • Delivered first class inbound and outbound customer service by employing outstanding active listening skills, detailed product knowledge and call handling expertise.

Education

GCSEs -

Cramlington Community High School
Cramlington
09.1989 - 06.1994

Skills

  • Email communication excellence
  • Time management mastery
  • Administrative procedures understanding
  • Outbound call mastery
  • Professional email etiquette
  • Communication excellence
  • Time management capacity
  • CRM software expertise
  • Helpdesk experience
  • Telephone mannerism
  • Customer Service
  • Product expertise
  • Fast typing speed
  • Client Relationship Management
  • Outstanding customer service

Affiliations

  • Spending time with my family
  • Walking my dog
  • Meeting other people

References

References available upon request.

Timeline

Client service executive

H S Conveyancing Ltd
08.2015 - Current

Client Services Executive

Square One Law Firm
03.2015 - 08.2015

GCSEs -

Cramlington Community High School
09.1989 - 06.1994

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Joanne Wright