Joanne Wing

Ensured compliance via stocktakes, H&S protocols and food quality checks

Led store passionately, setting pace and demonstrating excellent customer service and commerciality

Achieved all set KPIs

work at pace and alongside the team driving high volumes of stock and product out.

Developed winning team by identifying talent and providing training

Managed task delegation and problem resolution

Managed store absences in line with company guidelines

Managed cash handling and inventory processes

Motivated and supported team using company values and principles

• Managed budgets effectively, maintaining financial health of designated area stores.
• Increased sales by 4% by rolling out new promotional strategies across regional shops.
• Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
• Used multi-source data to determine sales and delivery terms for products and services.
• Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
• Brought in exceptional candidates to boost team productivity and operational efficiency.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Managed inventory and reduced shrinkage by 0.9% through detailed monitoring of daily operations and stock.
• Analysed sales data regularly for informed decision-making processes.
• Established budgets for programme activities and controlled expenditure to meet targets.
• Trained members of the team for improved overall productivity.

• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Brought in exceptional candidates to boost team productivity and operational efficiency.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Planned and managed resources and budget to support and deliver objectives.
• Managed team of 86 staff, driving performance with motivational strategies to exceed sales targets.
• Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Handled crisis situations promptly and efficiently, minimising potential risk or damage.
• Supervised daily store operations, ensuring optimal customer service delivery.
• Replenished stock and processed deliveries to maximise product availability.